IT Business Partner

ph3Mission /h3 pWe are looking for an IT Business Partner (IT BP) who will be responsible for the service owner for local legacy applications and the site point of contact for supporting the core corporate teams on Group IT service and projects. She/he will be responsible to enforce group standards and will act as the business point of contact to ensure the IT service continuity and coverage of IT business needs. He will be responsible for defining, managing, and continuously improving processes, providing IT leadership with focus on operations, service delivery as a business partner and contributing to the adoption of Group solutions providing direction and guidance to enable solutions that meet the business needs. She/he will promote the goal of a Schneider Digital culture to ensure standardization and simplification and communication between the various IT groups is achieved. /p h3Responsibilities /h3 ul liPromote a Group IT culture and ensure IT is viewed as a true business partner /li liBuild strong relations with stakeholders to develop a high level of awareness for their support needs /li liEnsure efficient use of local IT resources and vendors and manage, review and develop their performance. /li liDeliver service excellence by promoting continuous improvement of corporate application services /li liMonitor and control activity progress against plans, requirements specifications or support requests taking corrective action as necessary /li liBe an initial point of escalation for incidents, keeping IT and Business stakeholders informed /li liEnsure performance meets or exceeds business expectations and is delivered in accordance with Service Level Agreements Operational Level Agreements /li liWork with other IT teams to communicate service outages and changes to the business effectively /li liPromote and support adoption of Schneider Digital services and products in the Country to maximize consumption and efficiencies, to reduce tech debt and increase standardization and simplification of the IT landscape /li liBe the IT referent on supporting digital transformation programs. /li liEnsure IT policies and support processes are adhered to within the requirements of local and Group Internal Audit /li liContribute towards projects and ensure smooth transition into the live environment /li liIdentify risks that may cause a reduction in IT service quality and be proactive to ensure ownership and mitigation /li liEnsure strict compliance to Change Management and Change validation processes /li liSupport the production, maintenance and testing of IT and Business Continuity Plans /li /ul h3Skills and competencies /h3 ul liGood understanding of how IT components support the business. /li liExperience in application support operations environments with good understanding of application components and general understanding of infrastructure components like servers, network, communication protocols, clients and PC, printers. /li liGood understanding of risk management (identification, documentation and mitigation), with reference to the company infrastructure and applications landscape and their business impacts as a plus. /li liCommunicate progress as appropriate. /li liResults-driven resource, organized and proactive. /li liAbility to analyze/ understand end-user perspective and how to support business. /li liCapability to contribute strategically as well as tactically and operationally. /li liCapacity to collaborate in a worldwide team with other functions/geographies. /li liAbility to promote new kind of services and/or transformation program internally. /li liExcellent communication relational skills (technical business teams). /li liGood verbal and written communication skills in English. /li /ul h3What's in it for me? /h3 ul liPermanent Contract; /li liFlexibility at work; /li liExciting job in an international company, with opportunities o lead and contribute to different projects collaborating with cross-region teams; /li liSpecial tailored to your needs and career goals; /li liOpportunity to develop based on clear career paths, to grow through experience and exposure; /li liAn environment where employees have equal opportunities to reach their fullest potential, depending on performance and personal aspirations; /li liGlobal Family Leave program; /li liTicket restaurant or meal at canteen; /li liShareholding plans; /li liWelfare programs that can be extended to your family; /li liHealth insurance and Professional/extraprofessional accident insurance. /li /ul pReady to drive change and innovation? We'd love to hear from you /p pAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. /p pOur Total Rewards is our way of saying: “We see you. We value you". It’s more than just pay and benefits
- it’s a meaningful investment in you. It is designed