IT Support Engineer
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- Paderno Dugnano (MI) As a Software Technical Support Engineer , you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies. Few examples of
responsibilities:
Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance. Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems. Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers. Provide internal training and guidance to support teams to help them handle common Level 1 technical requests. Collaborate with R&D and software teams to report bugs, suggest improvements, and collect feedback from real production use. Ideal Background: ~ Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field ~1
- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus ~ Basic knowledge of programming languages such as C++, C#, or Java ~ Familiarity with scripting languages (e.g. Python, JavaScript, or Bash) ~ Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots ~ Valid driving license and own vehicle required ~ Fluency in English is mandatory; Italian is a plus
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