Head of Operations

Operations Coordinator - Southern EMEA page is loaded## Operations Coordinator - Southern EMEAremote type: Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**JLL supports the Whole You, personally and professionally.****Operations Coordinator****Work Dynamics – Life Sciences Account**MAIN TASKS · Monitor KPIs at regional and country levels · Track Planned Preventative Maintenance delivery and compliance · Oversee Annual Audits & Inspections with timely corrective action closure · Monitor reactive service requests across all priorities · Track energy and sustainability plan implementation · Ensure comprehensive data population for assets and contracts · Manage data accuracy for work orders and preventive maintenance · Coordinate maintenance planning and execution per contract requirements · Maintain system integrity for accurate reporting · Oversee contract-based maintenance schedule integration · Monitor consolidated compliance programs (FM Global, MSS, FCA, BSP, Legionella) · Conduct quarterly risk reviews and address deficiencies, Generate forecasts and budget planning · Ensure high-priority compliance standards for key clients · Monitor contractual compliance and corrective action status · Ensure MSA requirement delivery, Manage service request workflows and escalations· Assist with Change Request processes, Verify KPI and SLA achievement · Identify performance issues with root cause analysis · Collaborate with Regional Leadership and Country Teams · Develop improvement programs and initiatives · Create comprehensive trend and action reports, Ensure timely resolution of outstanding matters · Build relationships with regional service partners, Collaborate with Performance Managers across regions · Work with Regional Directors and FM teams on optimization · Propose global system and process improvements, Support cross-functional performance targets**EXPERIENCES** · 3-5+ years in facilities management, performance management, or operations · Proven KPI monitoring and performance improvement track record · Large-scale service contracts and MSA experience · CAFM systems experience (Corrigo preferred), Data analysis and compliance program background · ARC Dashboard or similar compliance tracking systems · Advanced Microsoft Excel and data analysis tools, CAFM systems and performance dashboards · FM industry standards and compliance knowledge · Asset management and preventive maintenance planning · Strong analytical and problem-solving abilities · Detail-oriented data management; Effective communication and presentation skills · Independent work across multiple countries/time zones · Proactive performance issue identification · Stakeholder relationship management · Regulatory compliance understanding (FM Global, MSS, FCA, BSP, Legionella) · Fluent English and Italian required*Our Commitment to Sustainability and Innovation*At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.*We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.## **What We Offer*** Opportunity to lead a flagship account with significant strategic importance to our organization* Platform to influence and shape best practices in Life Sciences real estate management globally* Exposure to cutting-edge operational practices and technologies across international markets* Collaborative, innovative work environment with access to industry-leading resources and expertise* Comprehensive professional development program and clear advancement pathways* Competitive compensation package including performance-based incentives* Global mobility opportunities within a growing international organizationLocation: Latina**Location:**On-site –Latina, ITA, ROME, ITAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. We help our people thrive, grow meaningful careers and find a place where they belong. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and
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