IT Support Specialist

19 ore fa

Asti AT, Provincia di Asti; Piemonte, Italia TECEZE Tempo pieno

Job Summary

We are looking for an IT Support Technician to provide technical assistance to end users and troubleshoot hardware, software, and network-related issues.

Key Responsibilities

  • Provide L1/L2 IT support to end users.
  • Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain hardware and software.
  • Troubleshoot basic LAN, Wi-Fi, network, and connectivity issues.
  • Perform hardware replacement, cabling, and basic device configuration.
  • Support Windows operating systems, Microsoft Office, and common business applications.
  • Create, update, and resolve incidents through the IT service desk/ticketing system.
  • Escalate complex technical issues to the appropriate support teams.
  • Maintain IT asset and support documentation.
  • Provide onsite and remote technical support as required.

Required Skills

  • 1–3 years of experience in IT Support / Desktop Support / Technical Support.
  • Good knowledge of Windows, hardware, software, and basic networking.
  • Experience troubleshooting LAN, Wi-Fi, printers, laptops, desktops, and peripherals.
  • Basic knowledge of TCP/IP, DNS, DHCP, and network connectivity.
  • Good troubleshooting and communication skills.
  • Ability to work independently and provide onsite technical support.

Preferred: Experience with ITSM/ticketing tools, Active Directory, Microsoft 365, and basic network troubleshooting.