Show details CRO

1 mese fa

Milano, Italia Tangity A tempo pieno

At Tangity, the global studio of the NTT DATA Design Network, we break down complexity to the human scale. We create tangible and intuitive solutions that have a positive impact on companies and society.
As a design studio, our job doesn't stop once a product is launched; it continues until the idea succeeds out in the wild. We accompany businesses on their path of evolution or radical innovation, including testing, measurement, and optimization, while empowering their way of work. We help them look toward the future and imagine the long-term impact their solutions will have on people, the planet, and society.

To do so, we focus on people's needs and desires and leverage all of NTT DATA's technology.

NTT DATA, Trusted Global Innovator, is among the world's leading players in IT services. With more than 150,000 professionals in over 50 countries, we are leaders and accelerators of digital transformation providing our clients with tailor-made technological and innovative solutions.

NTT DATA's driving force is people, each with their own uniqueness, talent, and attitudes. We have built a Smile Working Company where caring, listening to people, their well-being, and skill development are our priority. We have created workspaces that foster a sense of community and constructive exchange of experiences.

We are looking for a talented CRO & Digital Analytics Expert for our design studio, keen to join a global design studio to humanize complexity and positively impact people's lives.

What you’ll do

You will help our clients explore new business opportunities in the following areas:

  • Product Analytics
  • Digital Analytics
  • Voice of Customer
  • Digital Marketing

You will instill a digital analytics culture by measuring and optimizing the quality of the User Experience through quantitative tools in continuous collaboration with all external and internal stakeholders.

You will manage the collection, analysis, and performance monitoring of digital properties (apps and websites) to identify the most relevant insights and contribute to improving conversion and User Experience.

You will be involved in the following activities:

  • Definition of valuable strategies for proper website/apps/campaign measurement through an ad hoc tracking strategy.
  • Collaborate in defining the monitoring strategy and designing plans for tracking and measuring the success of services and products.
  • Monitor product KPIs through analytics tools to report on strategic trends and identify critical issues in achieving business objectives.
  • Collect user feedback with the aim of identifying areas for improvement to enrich product strategies.
  • Carry out quantitative user survey activities, including: 1) Collecting internal research objectives. 2) Analyzing the flows under the survey. 3) Defining the survey delivery strategy and data collection. 4) Defining research protocols. 5) Implementing and managing the delivery tools.
  • Design and manage data visualization dashboards and provide easy access to data for the Design team and key stakeholders.
  • Measuring, analyzing, and monitoring website performance trends.
  • Collection, design, and formalization of tracking requirements.
  • Structure and present analysis to management and stakeholders through actionable reporting and tracking.
  • Creation of customized user reporting through Adobe Workspaces & Report.
  • Manage a CRO roadmap to orchestrate A/B and multivariate tests to improve on-site conversion rates.
  • Collaborate closely with marketing and IT teams.

Who we're looking for

2+ years of experience on complex Analytics projects on different platforms.

Previous experience in setting up and managing digital analytics tools, such as Adobe Analytics, Google Analytics, MixPanel.

Previous experience in user research, including quantitative methods (surveys, questionnaires) and qualitative methods (interviews, usability testing).

Preferred knowledge and use of Qualtrics / Medallia / Talkwalker / Sprinklr.

Basic knowledge of tag management platforms, such as Adobe Launch, Adobe Dynamic Tag Management, and Adobe Campaign.

Currently valid certifications on Adobe Analytics Business Practitioner or Advanced Google Analytics.

Experience with user behaviour monitoring tools: heatmap, session recording, survey, etc. (e.g. Contentsquare or similar) and understanding web design basics (UX and UI).

Proven experience in team collaboration.

Ability to relate both with Operational and C-level.

What we offer

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: NTT DATA UK & I.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process. If you require any reasonable adjustments during the recruitment process, please let us know, and we look forward to hearing from you.

How to apply

After you hit the button “Apply,” you will be redirected to NTT DATA's career portal. As we operate globally, please provide your resume in English. We do receive a lot of emails, so please apply only via the portal to make sure your application doesn't get lost.

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