Computer Operator

Job Description Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‐on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of its industry, and play a key role in ensuring the successful delivery of a premium IT support service. Job Responsibilities Provide support that consistently meets or exceeds Customer expectations Identify, analyse, and repair product failures. Order and replace parts as needed Support and maintain user account information including rights, security and systems groups Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary Provide troubleshooting and problem resolution support for all network devices Coordinate with third‐party vendors to resolve hardware and software problems, as required Receive and resolve hardware or software related issues from Tiers 2 and 3 when break‐fix is necessary to solve an issue at location/onsite Interface with hardware and software vendors for planning and problem resolution Interface with manufacturers and third‐party vendors for technical assistance Execute the installation of PCs, peripherals and LAN‐based equipment Assist with setting up security, file access and other administrative procedures associated with moves Move workstations, peripherals and telecommunications equipment, as required Order, receive and provide all required equipment, materials and third‐party vendor services to implement IMAC's Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's Test completed IMAC's and verify acceptance by end user Document changes to inventory use and configuration AV and Conference support with software such as Webex, Skype for Business, Zoom etc. An equivalent combination of education and related experience may also serve to meet these minimum requirements ITIL V3 Foundation Certification (recommended) Microsoft Operating System / Office Certification(s) will be an asset Advanced MS Office 365 skills Scripting, coding skill will be considered an advantage Able to solve simple hardware issues iOS, Android advanced user,Basic Networking skills Knowledge of Active Directory, permissions Team Player and Analytical Thinking Open and positive personality and ability to manage stress effectively Customer oriented (Service awareness) with good interpersonal and communication skills Able to adapt in a fast evolving technology environment and ability to learn Able to assume day to day responsibilities generating specific deliverables Relationship‐builder, at ease with people and capable of quickly building trust Language skills: Proficiency in Italian and a good level of English. What's Next It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. About Us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.We will never ask for payment at any stage of the recruitment process. Seniority level Mid‐Senior level Employment type Full‐time Job function Information Technology Industries Business Consulting and Services Sign in to set job alerts for "Information Technology Technician" roles.