Learning & Development Manager - JW Marriott Venice Resort & Spa

7 giorni fa

Venezia, Provincia di Venezia; Veneto, Italia Marriott International Tempo pieno

Additional Information

Job Number 26123800

Job Category Human Resources

Location Isola delle Rose, Laguna di San Marco, Venice VE 30133, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: EUR 35.000,00 - EUR 45.000,00

Job Summary

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education And Experience

  • 4 years’ experience as trainer within a structured company or luxury hospitality environment; to be a certified trainer is a plus.

Skills

  • Excellent verbal and written communication skills.
  • Strong facilitation and presentation skills.
  • Ability to influence and coach senior leaders, energetic and enthusiastic, able to inspire others.
  • Excellent analytical and reporting capabilities.
  • Fluent English and Italian, both written and spoken.
  • Warm, approachable and highly collaborative.
  • Passionate about people development and luxury service.
  • Highly organized with excellent attention to detail.
  • Committed to continuous improvement and innovation

CORE WORK ACTIVITIES

Administering Employee Training Programs

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with the department trainers on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Promote a safe and inclusive working environment.

Evaluating Training Programs Effectiveness

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops speci