Quality Specialist
3 settimane fa
The Last Mile Analytics & Quality Team is looking for a Transportation Quality Specialist who will act as first level support for the Last Mile team with multiple transportation services and other operational issues related to the transportation process and optimization. Your solutions will impact our customers directly This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, be able to juggle multiple tasks at once, work independently and maintain professionalism under pressure. They must be able to identify problems before they happen, implement solutions that detect and prevent outages, make sound judgments, work to improve the customer experience, and get the right things done. Roles and Responsibilities Fluency in Brazilian Portuguese. Minimum CEFR B2 / Bachelor's in Language. Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from calls, emails, chats, messages, etc. Identify patterns emerging in the audits and contribute to process/program improvements. Provide timely response to stakeholders on related tasks as per SOP and SLA. Systematically escalates problems to the relevant owners/teams according to process. Maintain records of day-to-day work by updating trackers or workflow tools. Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks. Understand performance metrics for driving business goals. Work in a collaborative environment and contribute to the growth of the respective team/program. Develop a global perspective and understand the nuances of various geographies that Amazon operates in. Shifts: Rotational (24/7 shift environment; shifts change based on business requirement). Weekly off: Rotational two consecutive days off (5-day working week with 2 consecutive days off; the off days change based on business requirement). Work from Office role. Basic Qualifications Bachelor's degree. Fluency in Brazilian Portuguese. Minimum CEFR B2 / Bachelor's in Language. 10-24 months of work experience. Good communication skills – should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice versa) between internal/external teams. Proficiency in Excel (pivot tables, VLOOKUP). Demonstrated ability to work in a team in a very dynamic environment. Preferred Qualifications Analyze basic case-level inputs and identify predictors/causes of business related problems and improve delivery/customer experience by case-level corrections. Identify and uncover areas of opportunity and highlight the same to managers. Collaborate with intra-space multiple resources as needed and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. Do root-cause analyses (when needed) within the space subject to availability of data. Our inclusive culture empowers Amazonians to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr
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Data Engineering
5 giorni fa
Torino, Italia Concept Quality Reply A tempo pienoStiamo cercando un/una Data Engineering & Post Processing Specialist!Siamo Concept Quality, la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato.Se sei appassionato/a di Data Engineering in ambito Automotive, potresti essere la persona che stiamo cercando! Il tuo ruoloCome Data Engineering & Post Processing...
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Data Engineering
3 giorni fa
Torino, Italia Concept Quality Reply A tempo pienoStiamo cercando un/una Data Engineering & Post Processing Specialist!Siamo Concept Quality, la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato.Se sei appassionato/a di Data Engineering in ambito Automotive, potresti essere la persona che stiamo cercando!Il tuo ruoloCome Data Engineering & Post Processing Specialist,...
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Data Engineering
4 settimane fa
Torino, Italia Concept Quality Reply A tempo pienoStiamo cercando un/una Data Engineering & Post Processing Specialist! Siamo Concept Quality , la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato. Se sei appassionato/a di Data Engineering in ambito Automotive , potresti essere la persona che stiamo cercando! Il tuo ruolo Come Data Engineering & Post Processing...
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Data Engineering
3 giorni fa
Torino, Italia Concept Quality Reply A tempo pienoStiamo cercando un/una Data Engineering & Post Processing Specialist!Siamo Concept Quality , la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato.Se sei appassionato/a di Data Engineering in ambito Automotive , potresti essere la persona che stiamo cercando!Il tuo ruoloCome Data Engineering & Post Processing...
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Data Engineering
4 settimane fa
Torino, Italia Concept Quality Reply A tempo pieno🚀 Stiamo cercando un/una Data Engineering & Post Processing Specialist! Siamo Concept Quality , la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato. Se sei appassionato/a di Data Engineering in ambito Automotive , potresti essere la persona che stiamo cercando! ✨💼 Il tuo ruolo Come Data Engineering & Post...
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Data Engineering
4 settimane fa
Torino, Italia Concept Quality Reply A tempo pieno🚀 Stiamo cercando un/una Data Engineering & Post Processing Specialist! Siamo Concept Quality , la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato. Se sei appassionato/a di Data Engineering in ambito Automotive , potresti essere la persona che stiamo cercando! ✨💼 Il tuo ruolo Come Data Engineering & Post...
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Central Quality Specialist
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Torino, Italia Dikton S.r.l. A tempo pienoFor our client, an international company operating in the automotive and trucks field, we are searching for a Central Quality Specialist. **Posizione**: The Central Quality specialist will take care of: - Coordinate corrective actions, based on instructions provided by plants; - Support the Plant Quality Plant in the launch of the new product: Perform...
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Quality & Technologist Specialist
3 settimane fa
Torino, Italia Amazon A tempo pienoA leading global e-commerce company is seeking a Transportation Quality Specialist in Torino, Italy. This role involves supporting transportation services, conducting audits, and ensuring quality standards are met. The ideal candidate is fluent in Brazilian Portuguese and has strong communication and organizational skills. You will work in a rotational shift...
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Data Quality Specialist
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Torino, Italia MC Engineering A tempo pienoCompany Overview M.C. Engineering è una società di consulenza specializzata in Information Technology nata agli inizi degli anni Duemila. Con 3 sedi sul territorio nazionale - Torino, Milano, Roma, siamo un partner strategico ad alto contenuto tecnico. Approccio umanocentrico, competenza e innovazione tecnologica sono gli elementi grazie ai quali guardiamo...
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Remote C# Engineer
6 giorni fa
Torino, Italia Concept Quality Reply A tempo pienoStiamo cercando un/una Generative AI Quality Assurance Specialist! Siamo Concept Quality , la società del gruppo Reply specializzata in Quality Assurance e servizi di testing avanzato. Come Generative AI Quality Assurance Specialist , ti occuperai di: Valutare la qualità di output generati da modelli di IA (testo, immagini, video, audio) Collaborare con...
