Guest Service Agent

2 giorni fa
Roma, Provincia di Roma; Lazio, Italia Bvlgari Hotels & Resorts Tempo pieno
Job Category Rooms & Guest Services Operations Schedule Full Time Located Remotely? Position Type Non-Management Pay Range: EUR 25.316,20 Annual Salary Position Summary Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. activate/reissue room keys. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; Speak using clear and professional language; answer telephones using appropriate etiquette. support team to reach common goals; Preferred Qualifications

Education:
High school diploma or G.
Related Work

Experience:
No related work experience. Supervisory

Experience:
No supervisory experience. License or Certification: None Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand Access to online training programs and a structured personal development plan Staff canteen available during

working hours
Uniform and internal laundry service Staff accommodation (subject to availability and eligibility) At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #

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