Młodszy Koordynator Serwisu

HSPI S.p.
A. , a company of the TXT Group, is looking for a Junior Service Manager with 1–2 years of experience to join its Healthcare Division. The selected candidate will become part of a dynamic team and will be involved in ICT and digital transformation projects aimed at supporting the digitalization of the Public Administration. Main

Responsibilities:
Register, classify, monitor and close IT incidents, ensuring accurate tracking of all activities performed; Manage users’ service requests, including account creation, access management and operational support; Monitor compliance with Service Level Agreements (SLAs), ensuring agreed response and resolution times are met; Monitor service dashboards and monitoring systems to identify anomalies or critical issues; Maintain and update operational documentation, tickets and internal procedures accurately and in a timely manner; Collaborate with technical teams involved in incident resolution and service delivery; Participate in operational meetings with clients and stakeholders to gather requirements and monitor service activities. Required Technical

Skills:
Knowledge of IT Service Management principles (ITIL framework); Knowledge of Incident Management and Request Management processes; Proficiency in Microsoft Office applications, particularly Microsoft Excel. The ideal candidate has excellent communication and active listening skills, a strong team-oriented mindset, and a proactive approach to work. The profile is completed by strong problem-solving skills and the ability to collaborate effectively with a wide range of stakeholders.

Education:
Degree in Computer Science, Computer Engineering, Telecommunications Engineering, or similar fields. Why choose HSPI: Hybrid working model; Personalized training plans, including the achievement of internationally recognized certifications and continuous learning of the main industry best practices (e.g., ITIL, PRINCE2, COBIT, ISO 27001); Opportunity to exchange knowledge, models and skills with experienced professionals in the field, within an active and stimulating environment; Opportunity to work in an international, young and dynamic context; Direct interaction with company management and end customers; Permanent employment contract under the Italian Commerce Collective Labor Agreement (CCNL Commercio), with a gross annual salary (RAL) ranging from €26,500 to €31,000. Position open to all applicants regardless of gender, in accordance with Legislative Decree 198⁄2006 . The company promotes equal opportunities and values diversity in all its forms. Hybrid #HSPI