ITIL Architect

2 giorni fa

Roma, Provincia di Roma; Lazio, Italia Webologix Ltd/ INC Tempo pieno
~ Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation ~ Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members ~ Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB) ~ Develop relationships with CoE and business leaders to understand ServiceNow's role in digital transformation ~ Translate business goals and outcomes into customer roadmap and architectural blueprints ~ Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard ~ Manage technical governance and delivery operating model ~ Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices ~ Support the sales effort by scoping and estimating the engagement and change orders ~ Be an active contributor of leading practices and expertise related to the ServiceNow platform

Qualifications:
~8+ years of progressive experience in professional services or equivalent ~ Demonstrated management consulting experience ~ Creativity with comfort running programs independently within a startup-paced environment ~ Success driving complex issues through analysis and resolution ~ Industry domain expertise, enterprise architecture experience ~ Large program experience leading architecture and design, cloud application technology experience ~ Experience leveraging or integrating AI into work processes, decision-making, or problem-solving