Senior engineer in Integrated Concept Solutions
2 settimane fa
We're looking for a senior engineer in Integrated Concept Solutions in Italy to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done. Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities. As an expert professional in your area, the main objective is to oversee the seamless implementation and support of Sysmex ICS projects.
- This involves providing comprehensive support throughout pre-sales processes, executing successful ICS projects, ensuring effective support for solutions, overseeing installations, and offering robust after-sales services, including system monitoring, customer support, and collaboration with field teams for updates and corrective actions.
- The goal is to ensure client satisfaction and the optimal functioning of Sysmex ICS solutions across their lifecycle.
- Successfully carry out ICS projects within Sysmex.
- Provide effective support for all offered ICS solutions.
- Understand and participate in the workflow within the laboratory.
- Installation of Sysmex Software solutions.
- Installation of IT hardware.
- Provide remote access to clients during installations.
- Coordinate and communicate with Field Application Specialist (FAS) regarding patient validation and its flow.
- Establish online communication with the LIS (Laboratory Information System).
- Monitor and document the configurations of installed systems.
- Remote 'Hotline' service and on-site.
- Collaborate with FAS on workflow updates and validation tasks.
- Collaborate with Field Service engineer (FSE) on corrective actions, offering IT support.
- Coordinate with FSE in the software update of installed equipment.
- Knowledge of electronic and IT equipment
- Compliance with SOP's and WI's
- Self-motivation with the ability to work under stressful situations
- Mobile working
- Flexible time and work-life-balance
- Ticket restaurant
- Canteen
- Campus training platform for the growth of your knowledge and skills
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