Addetto/addetta al ricevimento Hotel

21 ore fa

Italia, Italia The Pantheon Iconic Rome Hotel, Autograph Collection Tempo pieno
The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5
* in Rome, is looking for you The primary purpose of the Front Desk Agent Turnante is to ensure that guests have an excellent hotel experience through greeting them, processing check-in and check-out, issuing room keys, answering questions and addressing guest requests. The Front Desk Agent Turnante will be tasked with the following duties, responsibilities, and assignments: Front Desk operations during your assigned shift to a consistently high standard; Ensure personalknowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events; Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service; Answer inquirespertaining to hotel services, registration, shopping, dining, and travel directions; As needed, fulfill all job responsibilities expected of Concierge Attendant; Fax and make copies for guests, along with other services of the Business Center; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications; A Front Desk Agent serving The Pantheon Iconic Rome Hotel is always working on behalf of our Guests and working with other Team Members; Front Office experience in Hotel of same category, preferable in Marriott Luxury Properties; Strong commercial/business awareness and demonstration of sales capabilities; A passion for delivering exceptional levels of Guest service; Experience withanswering multi-line phone lines; Proficiency in Microsoft Office programs; Excellent command of Italian and English. Additional languages will be appreciated; A minimum of 1 year experience in a similar role; Proficiency in Opera and MARSHA Operational Systems required;