Sr Program Manager

3 giorni fa

Milano, Italia Amazon Italia Transport Srl - E54 A tempo pieno

Senior Programme Manager

We are looking for a Senior Programme Manager, within our Fleet Strategic In-Life Partnerships and Programmes Team. The Senior Programme Manager will be responsible for creating, piloting, rolling out and expanding fleet programmes. Some of these programmes will interface with external vendors, including OEMs, OEM dealerships, Fleet suppliers, and Fleet Management Companies. Fleet services include the provision of maintenance and repairs to support Delivery Service Providers (DSPs) who are the customers of these services. This candidate will research, develop, and deploy further innovative solutions that improve the uptime of our vehicles.

The role will be based in Milan, Italy and will include frequent travel to various locations within the EU, up to 25% of the time.

Key Job Responsibilities

  • Programme ownership of a portfolio of services
  • Business development and vendor negotiations
  • Leverage EU-wide rollout of services and their continuous improvement
  • Engagement with internal teams (international) and external stakeholders
  • Identify business needs and create solutions to continuously improve our service offering
  • Conduct tendering & negotiation with suppliers
  • Build mechanisms to continuously re-evaluate and evolve our services based on customer feedback
  • Manage the partnership with suppliers responsible for the delivery of services
  • Drive cross-functional alignment between the business, service providers, internal stakeholder teams, and senior leadership to ensure achievement of goals
  • Regularly update EU senior leadership on the status of projects and key metrics

Basic Qualifications

  • A Bachelor’s degree
  • Experience liaising with internal and external stakeholders to achieve results
  • Relevant experience in using data or anecdotal evidence to influence business decisions

Preferred Qualifications

  • Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
  • Experience of dealing and managing 3P vendors
  • Delivery Station and/or Delivery Service Partner Experience
  • Relevant experience with fleet management, including service, maintenance, and repair
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