Lavori attuali relativi a SAP Basis- Customer Engagement Manager - Bologna - NTT DATA Europe & Latam
-
SAP Basis- Customer Engagement Manager
19 minuti fa
bologna, Italia NTT DATA Europe & Latam A tempo pieno3 days ago Be among the first 25 applicantsWho We AreThis role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer...
-
SAP BASIS
2 settimane fa
Bologna, Italia K2 Partnering Solutions A tempo pienoSAP BASIS – Associate ManagerRoma | Milano | Automotive | Product MarketPer prestigiosa società di consulenza internazionale , operante su progetti complessi e ad alto valore tecnologico, ricerchiamo un SAP BASIS Associate Manager da inserire nell’area Infrastructure Engineering su un importante cliente automotive .Il ruoloLa risorsa entrerà a far...
-
SAP Cloud Customer Engagement Lead
6 giorni fa
bologna, Italia NTT DATA Europe & Latam A tempo pienoAn international IT services company is seeking a Customer Engagement Manager responsible for overseeing the lifecycle of SAP Enterprise Cloud Services customers. The ideal candidate will ensure customer satisfaction through effective onboarding, service delivery, and issue resolution. Candidates should have strong SAP knowledge and a customer-focused...
-
SAP Cloud Customer Engagement Lead
8 minuti fa
bologna, Italia NTT DATA Europe & Latam A tempo pienoAn international IT services company is seeking a Customer Engagement Manager responsible for overseeing the lifecycle of SAP Enterprise Cloud Services customers. The ideal candidate will ensure customer satisfaction through effective onboarding, service delivery, and issue resolution. Candidates should have strong SAP knowledge and a customer-focused...
-
Sap Senior Technical Consultant
4 ore fa
BOLOGNA, Italia Var Group A tempo pienoSede: Italia (modello ibrido) Contratto: Full Time – Assunzione DirettaChi siamoVar Group affianca le imprese nel loro percorso di evoluzione digitale grazie alla professionalità di oltre **** persone distribuite in 17 Paesi nel mondo.All'interno del Centro di Competenza SAP, supportiamo i nostri clienti nel continuo percorso evolutivo di gestione,...
-
SAP Senior Technical Consultant
57 minuti fa
Bologna, Italia Var Group A tempo pienoSede: Italia (modello ibrido) Contratto: Full Time – Assunzione Diretta Chi siamo Var Group affianca le imprese nel loro percorso di evoluzione digitale grazie alla professionalità di oltre 4300 persone distribuite in 17 Paesi nel mondo . All’interno del Centro di Competenza SAP , supportiamo i nostri clienti nel continuo percorso evolutivo di gestione,...
-
SAP Senior Technical Consultant
13 minuti fa
bologna, Italia Var Group A tempo pienoSede: Italia (modello ibrido) Contratto: Full Time – Assunzione DirettaChi siamoVar Group affianca le imprese nel loro percorso di evoluzione digitale grazie alla professionalità di oltre 4300 persone distribuite in 17 Paesi nel mondo.All’interno del Centro di Competenza SAP, supportiamo i nostri clienti nel continuo percorso evolutivo di gestione,...
-
Sap Senior Technical Consultant
3 ore fa
BOLOGNA, Italia Var Group A tempo pienoSede:Italia (modello ibrido)Contratto:Full Time – Assunzione DirettaChi siamoVar Groupaffianca le imprese nel loro percorso di evoluzione digitale grazie alla professionalità di oltre**** personedistribuite in17 Paesi nel mondo.All'interno delCentro di Competenza SAP, supportiamo i nostri clienti nel continuo percorso evolutivo di gestione, manutenzione e...
-
Remote Customer Engagement Manager
3 settimane fa
bologna, Italia Medium A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be pivotal in driving the adoption of audio AI technology across Southern Europe. Your mission will involve engaging with customers directly to ensure they successfully leverage our innovative platform....
-
(Senior) Engagement Manager Plm
3 ore fa
BOLOGNA, Italia Siemens Digital Industries Software A tempo pienoJoin to apply for the (Senior) Engagement Manager PLM role at Siemens Digital Industries Software1 day ago Be among the first 25 applicantsWe are an innovation leader in automation and digitalization.Passionate about technological innovation and closely collaborating with partners and customers, we care about the digital transformation in the process and...
SAP Basis- Customer Engagement Manager
5 ore fa
3 days ago Be among the first 25 applicants Who We Are This role is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP The digital Customer Engagement Manager (dCEM) Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with the client. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer's lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle. Seniority level Mid-Senior level Employment type Contract Job function Management and Manufacturing Industries IT Services and IT Consulting San Pietro in Casale, Emilia-Romagna, Italy Referrals increase your chances of interviewing at NTT DATA Europe & Latam by 2x What You'll Be Doing Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick off for customers Ensures periodic service reviews to track the service quality across a range of customers Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES Orchestrates the overall service/project delivery according to planned scope, budget, and milestones Supports in de-escalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Executes technical feasibility studies / solution reviews (if applicable) Contributes to customer release and maintenance activities Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement Executes and supports problem management and continuous improvement Support customer satisfaction surveys Reviews SLA service credit cases Supports commercial change requests Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by SAP - will be documented by the Supplier, reviewed and signed off by SAP and be fully part of the managed services orchestration Systematic and faster onboarding of associates: mandatory trainings documentation Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis Enable continuous delta KTs on new topics and refresher sessions What You'll Bring Along Bachelor's degree in Computer Science, Information Technology, or a related field Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.) Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making Strong knowledge of IT Service Management, SAP Basis and SAP Application Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Cloud architecture and IT technical infrastructure know-how Technical and application expertise for different cloud solutions (min. HEC & S/4HANA) Understanding of escalation handling and procedures Experience in working with cross-cultural and cross-functional teams or individuals Proficiency in English (Written and verbal), additional (local) languages are plus Strong knowledge of IT Service Management, SAP Basis and SAP Applications Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution Cloud architecture and IT technical infrastructure know-how Knowledge of/certification in one of Azure, AWS or GCP fundamentals Experience with Migration, Upgrade projects esp. on S/4H Cloud. Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus Excellent command of both spoken and written English and German #J-18808-Ljbffr
