Programme Manager
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Key Responsibilities
Recruit and train Tour Guides aligned with our Company Values Build and maintain hiring and training plans to support all product needs Lead Tour Guide meetings and training sessions both in-office and on the road Create individualized training plans for new Tour Guides Support, inspire, and coach the existing Tour Guide team to achieve excellence Conduct live coaching via phone, Microsoft Teams, and in person Ride along on tours to assess and support on-the-ground performance Provide 24/7 emergency support to Tour Guides Manage administrative tasks while traveling and in the office Review passenger feedback to inform coaching plans Deliver weekly reports to Regional Leadership Key Requirements Experience in corporate culture-driven hiring and training Ability to conduct effective one-on-one communication using feedback models Confident public speaking and presentation skills Proficiency in Microsoft Word and Excel Travel industry experience preferred By applying to this ad, you automatically consent to Grand Circle processing your data as part of the recruitment process. The data collected during recruitment is handled in accordance with the Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes.
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