Italian Customer Service Representative Wanted In Barcelona

7 giorni fa


Piemonte, Italia buscojobs España A tempo pieno

Are you fluent in Italian and passionate about delivering excellent customer service? As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries. This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions.
  • Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs).
  • Keep up-to-date with our services and products to better assist customers.
  • Escalate any service issues to senior team members as necessary.
  • Collaborate on team projects and cover for colleagues when needed.
  • Participate in regular meetings and contribute to a positive team environment.
  • Fulfill administrative duties, including tracking holiday and sickness records.

What We're Looking For:

  • Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level).
  • Experience: At least 1 year of customer service experience, ideally in a technical support role.
  • Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products.
  • Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively.
  • Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution.

What's in It for You?

  • Competitive Salary Package based on experience and performance.
  • Working Hours: Monday to Friday, 09:00 AM - 06:00 PM.
  • Annual Leave: 23 days of paid vacation.
  • Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere.
  • Career Growth: Access to guidance and resources to help you reach your full potential.

If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career

#J-18808-Ljbffr

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