Front Desk Manager
2 settimane fa
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
Experience in handling and supervising 30+ Team Members in Guest Services Department.
All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
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RCI - Front Desk Manager - ITA
2 settimane fa
Monza, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - ITA
2 settimane fa
Monza, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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Night Front Desk Manager
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Night Front Desk Manager
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Monza, Italia Jobbit A tempo pienoA luxury hotel in Florence is seeking an Assistant Night Manager to oversee the Front Desk operations during overnight shifts. The successful candidate will ensure high levels of hospitality, manage guest check-ins and check-outs, and provide support to hotel staff. Candidates must have at least 2 years of experience in a Front Desk role, preferably within a...
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monza, Italia Hines A tempo pienoaparto è un fornitore di alloggi e servizi per studenti con sede nel Regno Unito e in Irlanda, che offre esperienze straordinarie in tutte le sue comunità investendo nelle proprie persone, nelle proprie strutture e nel proprio marchio. Si tratta di un'opportunità di lavoro davvero entusiasmante e stimolante, nonché di una fantastica occasione per vivere...
