Director of Rooms

6 giorni fa

Giuliano di Roma FR, Italia The Social Hub A tempo pieno

As Director of Rooms you will play a pivotal role in the successful development and relaunch of the new look of our hotel as well as the delivery of our TSH hospitality experience.
Reporting to the General Manager, you will be in the lead of ensuring and further developing premium service and quality for our guests staying with us for either a night, a year or anything in between. Lead, mentor, and develop the Rooms management team, including Front Office Manager, Housekeeping Manager and Maintenance Manager.
Leverage data analytics to optimize operations, enhance guest experiences, and identify new opportunities for growth.
Implement and maintain high standards of quality, service, and cleanliness.
Ensure exceptional guest service and satisfaction across the entire Rooms experience by handling feedback promptly and effectively in a proactive rather than reactive manner.
Develop and manage the Rooms budget, including cost control, revenue generation, and profitability.
Monitor financial performance and take corrective actions as necessary without compromising quality.
Ensure compliance with health, safety, and hygiene standards including ongoing staff training, licensing and regulatory requirements and that best practices are always followed.
2+ years of experience in a Rooms Management role, ideally in establishments with 250-300 rooms.
~ Skilled in change management and improving processes Rooms operations.
~ Digitally savvy, with experience utilizing digital tools to enhance guest experiences and streamline operations.
~ A passion for hospitality and creating memorable guest experiences, with an eye for detail and a commitment to excellence.
~ Fluent in Italian and English; additional languages are a plus.
~ Not just another hotel - we’re a game‑changing innovator, challenging every convention and defining the future.
A wonderful workplace to call home, full of events, fun colleagues, and all the other amazing salary/benefits stuff.
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