Customer Support Specialist with Italian and English
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Location:
Greece Work Model: Remote, Greece-based Employment Type: Full-time Language Requirement: Italian and English
About The Role
We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece . In this role, you will support Italian-speaking customers through phone and digital channels , assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience. This is a remote position within Greece . Candidates may already be based in Greece or be open to relocating, with relocation support available Responsibilities Assist customers through phone and digital support channels Respond to customer inquiries professionally and efficientlyIdentify customer needs and provide accurate information Resolve customer issues with empathy and a customer-focused approach Escalate complex cases when necessary Follow established procedures and quality guidelines Maintain a high standard of customer experience These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client. Requirements Native-level or C1 Italian B2 English or higher Strong verbal and written communication skills Comfortable using computers and digital applications Customer-focused and solution-oriented mindset Good communication and problem-solving skills Able to work remotely from Greece The source specifically requires Italian at native/C1 level and English B2.
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