Customer Relationship Management Manager
1 settimana fa
Customer Relationship Manager | Facility Management (International Clients)
Our client is a prominent Italian leader in Integrated Facility Management and Advanced Logistics . As a strategic partner to major global industrial groups, the company is recognized for its dynamic nature, consistent year-on-year growth, and a widespread presence across the national territory.
To further strengthen their organizational structure, they are currently seeking a Customer Relationship Manager
Role Nature: New strategic position to support business expansion
Reporting directly to the Operations Director , you will coordinate and manage relationships with international clients within the Facility Management division, serving as the primary point of contact.
Your mission is to bridge the gap between global clients and internal operations, ensuring service continuity, full SLA compliance , and exceptional levels of customer satisfaction.
Manage relationships with international accounts, utilizing English as the primary language for all professional communications (written and verbal).
Act as the daily liaison between the client and the operations teams, ensuring seamless service delivery in accordance with contractual agreements.
Monitor and analyze Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) .
Proactively handle service requests and complaints
Support contract renewals, service scope variations, and renegotiations.
Prepare and present comprehensive performance reports to clients and Top Management .
Represent the company in corporate meetings, business reviews, and audits.
Proven experience in similar roles ( Account Manager, Customer Relationship Manager, or Contract Manager ) within Facility Management or Multi-service companies.
Full professional proficiency in English (Mandatory); knowledge of a second foreign language is a significant plus.
Proficiency in MS Office (Excel, PowerPoint) and CRM software .
Experience managing complex contracts for large multinationals or large-scale industrial/logistics sites.
Annual Salary (Base): €40,000 – €50,000 (commensurate with experience).
Contract: CCNL Logistica e Trasporti ; desmo® does not use AI-based systems for candidate screening, in full compliance with the Italian and European AI Act , which classifies such activities as High Risk (Level 1). Your application will be reviewed by human experts.
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