Slickline Specialist

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German & Lithuanian Speaking Service Coordinator

Are you a motivated professional with strong communication skills and a passion for delivering excellent customer service? Do you speak fluent German and Lithuanian ? If you're seeking a versatile role that offers both remote and in-office work , this could be the ideal opportunity for you We are looking for a Service Coordinator to join our team in Ghent, Belgium , where you’ll be instrumental in maintaining our exceptional service standards.

Position Overview:

In this role as a Service Coordinator , you will be the central contact point for customers, service teams, and dealerships across German- and Lithuanian-speaking regions . Your primary responsibility will be managing service requests, coordinating repair and maintenance schedules, and ensuring smooth, effective communication. You will play a vital role in ensuring a seamless experience for our clients.

This hybrid role offers flexibility, with 2 days in the office in Ghent and 3 days working remotely , giving you a perfect balance between collaboration and independence.

Key Responsibilities:

• Act as the main contact for German- and Lithuanian-speaking customers , addressing service inquiries, scheduling appointments, and managing complaints.
• Coordinate service appointments, repairs, and maintenance with customers and dealerships.
• Ensure clear and prompt communication between customers, technical teams, and service departments.
• Track the status of service requests to ensure they are resolved on time and to the customer's satisfaction.
• Follow up with customers to confirm their satisfaction after services are completed.
• Escalate more complex issues to the appropriate internal teams for prompt resolution.
• Keep customers informed on the progress of their service requests.
• Maintain detailed records of customer interactions, service histories, and actions taken within the CRM system.
• Help improve customer service processes by providing feedback and recommendations to internal teams.

Qualifications:

• Fluency in German and Lithuanian (both spoken and written) is required.
• Previous experience in customer service, service coordination , or a similar role is a strong advantage.
• Strong communication and interpersonal skills, with a focus on building customer relationships.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Interest or experience in the automotive industry is a plus, but not mandatory.
• Competency with CRM systems and general office tools like Microsoft Word, Excel, and Outlook .
• High level of organizational skills and attention to detail.

What We Offer:

• Hybrid working model : Flexibility to work 2 days in the office and 3 days remotely to support a healthy work-life balance.
• Relocation assistance : For candidates moving to Ghent from abroad, we offer accommodation support .
• Competitive salary with clear opportunities for career progression in a growing international company.
• Comprehensive health and life insurance along with a variety of other benefits.
• Access to professional development and training programs to support your growth.
• A collaborative work environment focused on teamwork and career development.
• Opportunities to participate in team-building activities and work within a diverse, multicultural team.

Why Join Us?

This is an excellent chance to utilize your German and Lithuanian language skills in a rewarding position within the automotive sector . You’ll be part of a dynamic international team, benefit from a flexible hybrid work model , and have the opportunity to advance your career with a forward-thinking company.