Assistant Store Manager

2 settimane fa

Serravalle Scrivia AL, Italia Versace A tempo pieno

GV-Versace Outlet Serravalle Scrivia WHAT YOU WILL DO
Analyze the business, propose to Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
Constantly review along with Store Manager the sales and KPIs performance of the store
Support the Store Manager in preparing periodical reporting on competitors, product, potential opportunities
Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
Team Management
Support the Store Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance and capabilities
Following the Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, dedicating always the right attention to the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
Participate in the daily and weekly in store briefings to motivate, set objectives and show how to reach them
Support with informative and inspiring participation the new staff onboarding experience
Assist Store Manager in training and development of staff
Client Management
Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience
Be a brand ambassador and build relationships with Versace clients. Develop and expand customer base by capitalizing on high-profile clientele and sales
CRM
Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity
Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
Support the organization of in-store and promotional events, liaising with merchandising and PR team
Operations
Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
1-3 years’ experience in retail management – luxury experience preferred
~ Bachelor’s degree in Fashion or Business preferred
~ Full understanding of specialty retail and store operations
~ Computer skills, including operation of retail point of sale system, Word, Excel and email
~ Strong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the market
~ Good team management skills, with the potential to develop people personally and professionally
~ Exceptional verbal and written communication skills
~ A positive and constructive approach, sales focused with the ability to take ownership

Elevated customer service skills; a true fashion expert with a passion for sales

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