Technical Support Specialist

We are a global independent automotive supplier with a passion for performance and speed. Our story is built on innovation and manufacturing excellence. We aspire to shape future mobility dreams and turn them into reality.”   Joining the Marelli Aftermarket team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation. Magneti Marelli Parts & Services is the commercial division of Marelli, distributing spare parts, automotive components and know-how to workshops through a network of distributors on the independent aftermarket. As a global yet fast-evolving company, we’re looking for team members who want to grow and evolve with us. Siamo alla ricerca di un Technical Support Equipment Specialist che entrerà nel team Technical Equipment, riportando direttamente al technical Equipment Manager. We are looking for a Technical Support Equipment Specialist to join the Technical Equipment team, reporting directly to the Technical Equipment Manager. This position is based at our office in Corbetta (MI). Supporto tecnico telefonico e online (ticketing) ad officine affiliate alla rete Checkstar e fuori rete; Analisi e gestione delle richieste tecniche automotive, con utilizzo di database professionali (schemi elettrici, procedure, documentazione tecnica); Supporto all’attivazione, utilizzo e troubleshooting di apparecchiature diagnostiche e attrezzature officina; Contributo all’alimentazione dei contenuti tecnici (Tech Blog, aree riservate, documentazione di supporto); Supporto allo sviluppo e validazione di attrezzature tecniche e software (test funzionali, debug); Supporto tecnico di secondo livello su prodotti e attrezzature attraverso sistemi di remotizzazione per installazione e supporto prodotti, con interfacciamento costante verso fornitori e clienti; Sviluppo e aggiornamento della documentazione tecnica e commerciale di prodotto; Affiancamento diretto a figure senior per trasferimento competenze e continuità tecnica. Technical support via phone and online (ticketing) for workshops affiliated with the Checkstar network and outside the network; Analysis and management of automotive technical requests, using professional databases (electrical diagrams, procedures, technical documentation); Support for activation, use, and troubleshooting of diagnostic equipment and workshop tools; Contribution to the creation of technical content (Tech Blog, reserved areas, supporting documentation); Support for the development and validation of technical equipment and software (functional tests, debugging); Second-level technical support for products and equipment through remote systems for product installation and support, with constant interface towards suppliers and customers; Development and updating of technical and commercial product documentation; Diploma tecnico o Laurea breve in Ingegneria Elettronica / Meccatronica Lingue straniere: Inglese (parlato e scritto) Esperienza presso aziende di settore o aziende di supporto e sviluppo attrezzature e/o supporto tecnico automotive Disponibilità a trasferte occasionali nell’area geografica di riferimento EMEA Technical diploma or Bachelor’s degree in Electronic Engineering / Mechatronics Foreign languages: English (spoken and written) Experience in companies in the sector or companies involved in equipment development and/or technical support in the automotive sector. Forte orientamento al cliente e al problem solving Attitudine all’apprendimento continuo e alla crescita professionale Hard

Skills:
Conoscenza del funzionamento dei sistemi automotive (benzina, diesel, ibrido, elettrico); Familiarità con strumenti diagnostici e attrezzature officina; Comprensione di schemi elettrici e documentazione tecnica; Conoscenza base degli altri sistemi automotive; Utilizzo strumenti informatici (pacchetto Office, database tecnici, strumenti digitali, Android); Interesse e predisposizione verso sviluppo software e attrezzature tecniche; Strong customer orientation and problem-solving skills Attitude for continuous learning and professional growth Hard

Skills:
Knowledge of automotive systems operation (petrol, diesel, hybrid, electric) Familiarity with diagnostic tools and workshop equipment Understanding of electrical diagrams and technical documentation Basic knowledge of other automotive systems Use of IT tools (Office suite, technical databases, digital tools, Android) Interest and aptitude for developing software and technical equipment Good individual work organization skills.
• Critical thinking and mental flexibility.
• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility. Support in onboarding and further training that will set you up with Marelli’s speed.