Client Advisor

Position
The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Job Responsibilities
Client & Relationship Excellence

Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization

Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs

Client Relationship Building, Business & Operational Impact

Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement

Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests

Proactively identify opportunities to strengthen client satisfaction and engagement over time

Actively seek opportunities to improve client experience, personal performance and selling techniques

Brand & Desirability Experience

Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience

Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison's selling ceremony

Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards

Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities

Team Collaboration and Store Support

Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture

Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.

Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.

Profile

Minimum 5/6 years experience as Client Advisor in a luxury boutique

Strong commercial/sales mindset

Aligned with the Brand identity

Good stress management, flexibility and adaptability.

Excellent interpersonal, communication and teamworking skills.

Fluent English, Italian and Chinese; other languages are a plus.

Additional Information
Per questa posizione è prevista una retribuzione annua iniziale pari a EUR 26,000 lordi.

Tale retribuzione è stata determinata sulla base di criteri oggettivi e neutri rispetto al genere e corrisponde al compenso normalmente riconosciuto alla posizione al momento della pubblicazione di questo annuncio di lavoro. La retribuzione effettiva potrebbe essere soggetta a possibili variazioni in ragione di fattori quali la vostra combinazione unica di esperienza e competenze, la seniority e attuali esigenze organizzative.

Questa posizione prevede inoltre la partecipazione ad un piano di incentivi, a discrezione di Loro Piana, basato su fattori quali la performance individuale e/o della Società.

In aggiunta ai trattamenti previsti dalla legge, potranno essere riconosciuti ulteriori benefit in conformità alle policy aziendali vigenti.

Il rapporto di lavoro sarà regolato dalle disposizioni del contratto collettivo nazionale di lavoro CCNL Terziario, Distribuzione e Servizi applicato da Loro Piana in Italia.