Customer Success Manager

10 ore fa
Novara, Provincia di Novara; Piemonte, Italia PTC Tempo pieno
Overview As a Principal/Senior Customer Success Manager at PTC, you guide strategic enterprise relationships to maximize value from our solutions. You'll drive satisfaction, retention, and growth through executive-facing guidance, governance of complex engagements, and collaboration across cross-functional teams. Your work informs product and service improvements while shaping transformation programs for high-value customers. This role offers impact at scale within a global, innovation-driven company. Responsabilità Lead and expand strategic relationships with enterprise clients and partners using PTC software Design and optimise partnership operating models to support adoption, renewal, and transformation Advise C-level executives and technical leaders with strategic guidance and thought leadership Champion the voice of the customer and provide actionable feedback to improve products and experiences Own value achievement management, churn risk mitigation, and strategic account planning for top customers Coach partners on success management practices to enable partner-led adoption and renewal Mentor junior Customer Success Managers to foster excellence and continuous improvement Lead cross-functional teams in multi-phase projects aligned with customer objectives and measurable outcomes Requisiti fondamentali ~8+ years in customer-facing roles, with at least 3 in senior/leadership capacity ~ Extensive manufacturing and digital transformation experience ~ Proven track record in strategic account management or professional services/consulting ~ Fluent in Italian and Business English (spoken and written) ~ Master's degree or higher in a related field ~ Experience leading large-scale, cross-functional initiatives in matrix environments ~ excellent written and verbal communication ~ ability to influence senior executives ~ strategic thinking and business acumen ~ CAD and PLM domain expertise ~ digital transformation implementations ~ project and program management

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