Learning Engagement Manager

2 settimane fa

San Vito dei Normanni BR, Italia Spoki A tempo pieno

Spoki is the conversational marketing platform that enables businesses to communicate with their customers through Whats App, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.
We're growing fast and looking for an Client Onboarding & Training Manager to become the go-to person for our new customers, guiding them from day one to full platform adoption.
As an Onboarding Manager, you'll be the person who turns a signed contract into a valuable partnership. Every customer you activate, train, and guide toward full adoption is a tangible win.
If you're passionate about helping businesses grow, if you love seeing the results of your work, and if you want to be part of an expanding Italian Saa S company, Spoki is the right place for you .
As an Client Onboarding & Training Manager, you'll be responsible for the initial success of new Spoki customers. You'll be the face of Spoki during the crucial first months of the customer relationship: from technical setup to training, from the first message sent to full adoption. Support initial platform configuration based on each customer's specific needs
Training & Adoption
Deliver personalized training sessions to help customers discover platform features
Create tailored onboarding paths based on industry, goals, and digital maturity level
Monitor usage levels and proactively intervene if engagement drops
Ensure customers integrate Spoki into their daily operations
Contribute to the creation of training materials and self-service resources
At least 2-3 years of experience in onboarding, customer success, or account management roles, preferably in B2 B Saa S
Ability to manage multiple customers simultaneously while maintaining high quality
Familiarity with CRM tools and customer success platforms (Hub Spot is a plus)
Fluent in Italian and English speaking (B2-C1)
Interest in digital marketing and marketing automation
Ongoing training on product, industry, and soft skills
The latest Apple Mac Book and all necessary tools.
Career Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desire
Permanent, full-time contract.

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