Client Success Analyst

3 settimane fa

Milano, Italia XL CATLIN A tempo pieno

Job Description - Client Success Analyst (14003380D20240919)

Client Success Analyst - Internship

AXA’s Management Committee is driving a unique strategic initiative – AXA Digital Commercial Platform (DCP) – designed to transform AXA’s value proposition. Through AXA DCP, AXA will serve existing and new clients and partners through an evolving business model, where the focus is on risk prediction, prevention and management.

AXA DCP relies on creating a platform of AXA’s risk insights, risk management, and risk prevention capabilities to enhance and support our service offering to commercial clients and third parties. End users will be able to access a broad selection of data built on existing or developing AXA assets. The platform will also create value by monetizing unique capabilities and services for our customers, aggregating, and delivering insights from unique data sets with external partners, and fostering end-customer relationships in alignment with brokers.

AXA DCP aims to:

  • Improve our underwriting pricing and claims capabilities across the commercial lines book of business of AXA Group
  • Create a platform for risk management and prevention services
  • Build an ecosystem of business partners

Why come and work for the AXA DCP’s Client & Distribution team? This team is the essential element to ensure our offering is known by AXA entities and consequently the clients who will be getting the most out of this evolving value proposition.

The team builds connections, creates synergies and propels the business forward. What sets them apart? They forge strategic alliances with AXA entities and ultimately with clients and brokers leveraging the potential of distribution channels already in place in the AXA Group and ensuring the offer gets directly in the hands of the teams that know the most of the clients on their market. Join the Client and Distribution team and let your ideas and potential shape the future and your efforts drive unprecedented growth.

The Client Success Analyst plays a crucial role in the client management operations, supporting clients, supporting business leaders in understanding client data and working day by day to provide a high-class experience to our clients.

You will also be involved in the Go To Market ideation and execution of our services and products, based on clients' needs, geographies and targets, keeping in mind client centricity as a key pillar for any of our actions.

What will your essential responsibilities include?

CLIENT OPERATIONS

  • Handle the users onboarding from beginning to end, ensuring a customized one-on-one approach, contacting directly with each user, accompanying them through all the steps of the onboarding process, to ensure adoption
  • Manage the relationship with AXA XL stakeholders to ensure smooth client onboarding processes
  • Manage and improve processes to succeed the relationship between users and AXA Digital Commercial Platform
  • Analyse client data to report valuable insights about client activities
  • Collaborating with AXA DCP functions to use clients' analytics to improve our service to clients
  • Define the user onboarding process and coordination with service desk
  • User requests triage and support to users
  • Client and user database management

TRANSVERSAL RESPONSIBILITIES

  • Monitoring AXA DCP’s progress and performance to ensure timely and effective delivery to management and other stakeholders (primarily AXA XL and AXA Group)
  • Become the owner of specific projects to execute Go To Market initiatives, clients campaigns or new initiatives
  • Supporting the team in Service Creation journey (from service design to service creation and go to market) aligned with AXA DCP’s way of working
  • Working effectively with relevant stakeholders for efficient services implementation to challenge hypotheses
  • Create consistency among services project teams supporting the identification of dependencies, synergies, new potential features and perspectives

We’re looking for someone who has these abilities and skills:

  • Proven analytical and problem-solving skills
  • Ability to work with cross-functional teams to deliver on a common goal
  • Interpersonal skills and developing relationships with team members
  • Good communication and presentation skills, written and verbal. English is required, any other languages are a plus
  • Ability to multi-task and work under pressure
  • Management of stakeholders and their expectations

Location

IT-IT-Lombardy

Work Locations: IT Milan Corso Como 17 Corso Como 17 2 Lombardy 20154

Job Field: Not Assigned

Schedule: Full-time

Job Type: Internship

Job Level: Entry Level

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.

#J-18808-Ljbffr

  • Client Success Analyst

    2 settimane fa

    Milano, Italia Xl Catlin A tempo pieno

    Job Description - Client Success Analyst (14003380D20240919) Client Success Analyst - Internship AXA's Management Committee is driving a unique strategic initiative – AXA Digital Commercial Platform (DCP) – designed to transform AXA's value proposition.Through AXA DCP, AXA will serve existing and new clients and partners through an evolving business...

  • Client Success Analyst

    3 settimane fa

    Milano, Italia Xl Catlin A tempo pieno

    Job Description - Client Success Analyst (14003380D20240919)Client Success Analyst - Internship AXA's Management Committee is driving a unique strategic initiative – AXA Digital Commercial Platform (DCP) – designed to transform AXA's value proposition. Through AXA DCP, AXA will serve existing and new clients and partners through an evolving business...

  • Capital Market Analyst

    5 mesi fa

    Milano, Italia HAYS A tempo pieno

    Capital Market Analyst; Business Transformation; Real Estate Investement **La tua nuova azienda** Il nostro cliente è uno dei principali players in ambito Real Estate & Properties, Banking & Capital Market, Asset & Wealth Management. **Il tuo nuovo ruolo** Per supportare il potenziamento della sede del cliente, Hays, società leader nella ricerca e...

  • Client Finance Analyst

    6 mesi fa

    Milano, Italia Cushman & Wakefield A tempo pieno

    **Job Title** Client Finance Analyst **Job Description Summary** Cushman & Wakefield è alla ricerca di un **Client Finance Analyst **da inserire all’interno dell’Asset Services Department (Property Management). La risorsa si occuperà di supportare il Senior Accountant nella gestione amministrativa del portafoglio immobiliare dei clienti in sua...

  • Data Analyst

    2 settimane fa

    Milano, Italia Hays A tempo pieno

    La tua nuova azienda Hays Solutions, società del gruppo multinazionale Hays, quotata al London Stock Exchange, offre servizi di consulenza mirati all’individuazione, alla comprensione e al raggiungimento degli obiettivi concreti di un progetto di business in ambito IT, Engineering o Digital. Stiamo ricercando un Data Analyst, da inserire nel nostro team....

  • Data Analyst

    1 settimana fa

    Milano, Italia Hays A tempo pieno

    La tua nuova azienda Hays Solutions, società del gruppo multinazionale Hays, quotata al London Stock Exchange, offre servizi di consulenza mirati all'individuazione, alla comprensione e al raggiungimento degli obiettivi concreti di un progetto di business in ambito IT, Engineering o Digital. Stiamo ricercando un Data Analyst, da inserire nel nostro team....

  • Business Analyst

    5 mesi fa

    Milano, Italia HAYS A tempo pieno

    Business Analyst - Area Milano (Modalità Ibrida) **La tua nuova azienda** Hays Solutions, società del gruppo multinazionale Hays, quotata al London Stock Exchange, offre servizi di consulenza mirati all’individuazione, alla comprensione e al raggiungimento degli obiettivi concreti di un progetto di business in ambito IT, Engineering o Digital. Stiamo...

  • Financial Analyst

    6 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Financial Analyst **per azienda affermata a Milano (8678) **La figura dovrà**: - Gestire e coordinare un team di quattro risorse. - Definire gli obiettivi e le strategie del reparto. - Esperienza pluriennale nel...

  • Customer Success Specialist

    1 mese fa

    Milano, Lombardia, Italia Ogury A tempo pieno

    About the Role:We are seeking a highly skilled Campaign Performance Analyst to join our team at Ogury. As a key member of our client success team, you will be responsible for partnering with Sales to determine client campaign objectives and crafting insights-driven RFP responses. You will also be the client's advocate, liaising with AdOps, Insights, Design,...

  • Data Analyst

    2 mesi fa

    Milano, Italia Transtec Services Srl A tempo pieno

    TransTec Services Srl, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di un Data Analyst per una delle sue aziende clienti.Responsabilità: Raccogliere e manipolare i dati da molteplici fonti per migliorare la comprensione dei KPI.Creare query SQL per estrarre dati dai database...

  • Business Analyst Intern

    1 mese fa

    Milano, Lombardia, Italia Nielseniq A tempo pieno

    Job OverviewWe are seeking a highly motivated and detail-oriented Business Analyst Intern to join our team at Nielseniq. As a Business Analyst Intern, you will play a key role in supporting our Customer Success executives in analyzing in-market data, studying results, and summarizing insights in reports and slides.ResponsibilitiesSupport Customer Success...

  • Sales Performance Analyst Position for Growth

    3 settimane fa

    Milano, Lombardia, Italia Alfredo Salvatori Srl A tempo pieno

    Unlock Business Potential as a Sales Performance AnalystWe are seeking an ambitious and detail-oriented Sales Performance Analyst Intern to join our team at Alfredo Salvatori Srl. As a key contributor to our sales success, you will play a pivotal role in driving business growth through data-driven insights.

  • Data Analyst

    2 settimane fa

    Milano, Italia Hays A tempo pieno

    La tua nuova azienda Hays Solutions, società del gruppo multinazionale Hays, quotata al London Stock Exchange, offre servizi di consulenza mirati all'individuazione, alla comprensione e al raggiungimento degli obiettivi concreti di un progetto di business in ambito IT, Engineering o Digital. Stiamo ricercando un Data Analyst, da inserire nel nostro...

  • Data Analyst

    1 mese fa

    Milano, Italia Transtec Services Srl A tempo pieno

    TransTec Services Srl, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione tecnologica, è alla ricerca di un Data Analyst per una delle sue aziende clienti.Responsabilità: Raccogliere e manipolare i dati da molteplici fonti per migliorare la comprensione dei KPI. Creare query SQL per estrarre dati dai database aziendali....

  • Data Analyst

    3 settimane fa

    Milano, Italia Transtec Services Srl A tempo pieno

    TransTec Services Srl , società di servizi e consulenza che opera nel settore ICT e dell’Innovazione tecnologica, è alla ricerca di un Data Analyst per una delle sue aziende clienti. Responsabilità: Raccogliere e manipolare i dati da molteplici fonti per migliorare la comprensione dei KPI. Creare query SQL per estrarre dati dai database aziendali. ...

  • Client Finance Analyst

    6 mesi fa

    Milano, Italia Cushman & Wakefield A tempo pieno

    **Job Title** Client Finance Analyst **Job Description Summary** La risorsa si occuperà di supportare i Senior Accountant nella gestione amministrativa del loro portafoglio di immobili. In particolare: - Emissione ed invio della documentazione fiscale (fatture/note di accredito) per conto dei Clienti relativamente a canoni di affitto e service charge...

  • Client Success Manager

    5 mesi fa

    Milano, Italia Gofluent A tempo pieno

    Come Client Success Manager avrai il compito di supportare i nostri clienti nell'implementazione di efficaci progetti di formazione in linea con le strategie aziendali.Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del progetto.Il Client Success Manager mira a creare...

  • Client Success Manager

    2 mesi fa

    Milano, Italia Gofluent A tempo pieno

    Come Client Success Manager avrai il compito di supportare i nostri clienti nell'implementazione di efficaci progetti di formazione in linea con le strategie aziendali.Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del progetto.Il Client Success Manager mira a creare...

  • Business Analyst Intern

    1 mese fa

    Milano, Lombardia, Italia Nielseniq A tempo pieno

    Job Title: Business Analyst InternAs a Business Analyst Intern at NielsenIQ, you will play a key role in supporting our Customer Success team in analyzing in-market data, studying results, and summarizing insights in reports and slides. Your responsibilities will include managing basic client requests, delivering insights on FMCG/retail phenomena and...

  • Client Success Manager

    2 mesi fa

    Milano, Italia Gofluent A tempo pieno

    Come Client Success Manager avrai il compito di supportare i nostri clienti nell'implementazione di efficaci progetti di formazione in linea con le strategie aziendali. Il tuo obiettivo sarà quello di assicurarti il successo dei programmi formativi dei clienti, fornendo loro supporto in ogni fase del progetto.Il Client Success Manager mira a creare...