Director of Housekeeping

2 settimane fa

Firenze, Italia Collegio alla Querce A tempo pieno

Company Description

Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted.

Job Description

Lead our housekeeping operations with excellence and precision. Bring passion and dedication to creating a clean and welcoming environment for our guests and lead team members in understanding the value of their contribution to enriching guests’ lives.

  • Strong leadership and communication skills with the ability to motivate and guide a diverse team.
  • Align with the Director of Rooms to maximize hotel operations.
  • Foster an environment that ensures consistency and a high level of guest satisfaction.
  • Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
  • Ensure and maintain cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
Qualifications
  • Minimum of three to five years of Housekeeping leadership experience in a luxury hotel brand.
  • Working knowledge of hospitality departments: Housekeeping, Guest Services, Engineering, Laundry, and Residential Services.
  • Fluency in Italian and English required.
  • Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems.
  • Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
  • Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
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