Operation Supervisor Night
3 settimane fa
Live Operations Manager, Prime Video Playback Live Operations
Join our team as a Manager II, Support Engineer where you'll lead a passionate team supporting Prime Video's live event operations. You'll manage a team of Live Ops Support Engineers providing production ticket support, engineering development assistance, and monitoring the health of PV's live streaming pipeline. This role offers an enormous opportunity to work across multiple systems, analyzing common issues, and driving teams toward solutions that positively impact customer experience.
Your ability to learn quickly and handle multiple overlapping tasks will define your success in this fast-evolving video ecosystem. As an operational leader, you'll implement continuous improvement processes, define success metrics, and recommend strategies that meet quality, performance, and sustainability criteria.
Manage the day-to-day live event operations team by maintaining high standards of operational excellence and efficiency, including implementing continuous team training and optimizing resource management.
Define and continuously improve success metrics and perform regular quality reviews to enhance team performance and customer satisfaction.
Recommend and implement strategies and systems that meet quality, performance, and sustainability criteria for live event broadcasting.
Your day begins with reviewing overnight event performance and addressing any critical issues that require immediate attention. Throughout the day, you'll monitor ongoing live streams, providing guidance during escalations and coordinating with engineering teams when necessary. You'll balance operational oversight with strategic planning, dedicating time to analyze performance metrics and identify process improvements to enhance efficiency and event quality.
We plan five quarters ahead to ensure trained teams are ready for all committed events. Our vision involves transitioning to a 'manage‑by‑exception' model that increases capacity and operational excellence through automation, reducing manual tasks and requiring human intervention only for anomalies that can't be automatically addressed. We continuously review our operations to identify opportunities to improve operator efficiency and performance.
2+ years of management experience
~ Experience in requirement gathering and ability to write clear and detailed requirement document
~ Experience with video encoding and streaming media standards
~ Knowledge of AWS or cloud technologies
~3+ years streaming video delivery experience running large audience events, and understanding of encoding and transcoding technologies
~ Experience with on‑site, live video production or master control facility operations
~ Experience with video quality metric tools (i.e., Experience in program or project management
Knowledge of networking fundamentals
Experience in software development, or experience scripting in modern programming languages
Background in developing and supporting new methods for live video delivery.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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