Customer Account Manager

Account Executive, Enterprise Applylocations: Rome (Flexible)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR110270 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while

we offer
great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.**Do you have experience managing large Enterprise accounts in Italy?
* Are you passionate about Customer Experience, Cloud, and AI-driven platforms?
* Do you enjoy account planning, expanding relationships, and engaging with senior executives?
* Are you excited about developing new opportunities in greenfield territories, collaborating with partners and system integrators? Your Role at GenesysAs a Senior Account Executive – Enterprise**, you will drive strategic growth within a defined portfolio of large Enterprise accounts in Italy, including but not limited to Government and State-owned companies. You'll also be assigned a set of prospects where new business can be developed. You will focus on expanding existing relationships, identifying transformation opportunities, and positioning the full Genesys Cloud platform at C-level, as well as developing new opportunities in a green field patch of customers. You will act as a trusted advisor to executive stakeholders and orchestrate cross-functional teams to win complex, high-value deals; work with partners and system integrators to develop new business in the green field.Responsibilities* Own and grow a portfolio of strategic Enterprise accounts and a set of prospects.
* Develop and execute multi-year account plans aligned with customer business objectives and prospects potential.
* Drive upsells, cross-sell, and transformation initiatives (Cloud migration, AI, Digital).
* Engage with C-level and senior executives to position business value.
* Lead complex, consultative sales cycles with large deal structures.
* Orchestrate internal virtual teams (Pre Sales, Customer Success, Partners, Professional Services).
* Build and leverage an ecosystem of partners and system integrators to consolidate existing account and develop new ones.
* Required Qualifications* Bachelor's degree in Business, Technology, or related field or equivalent professional experience
* Significant experience (typically 8+ years) in Enterprise software sales, with success in CCaa S, Saa S, or Cloud solutions.
* Strong track record managing large, complex Enterprise accounts in Italy, as well as experience developing new markets.
* Confidence engaging with C-level stakeholders.
* Strong negotiation and strategic account planning skills.
* Fluent in Italian and English.
* Flexible remote working arrangements (Rome or Vimercate (MB))
* Competitive compensation and incentive plan
* Comprehensive health, wellness, and financial benefits
* Continuous learning and leadership development opportunities
* A collaborative, high-performance culture where every voice mattersDon't have time to apply right now?**Leave your details, and we'll send you the relevant roles so you can review them and apply when it makes sense. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential. Actual earnings will vary depending on a candidate's experience, qualifications, skills, and location. This role is eligible for commission bonus opportunities. About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud TM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.
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