Service Area Manager

6 giorni fa

Italia IT16 Electrolux Appliances S.p.A. Tempo pieno

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At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. In this role, you will deliver the business results (Sales growth, Service development, Cost control) in the aftermarket channels (Independent service providers and Spare Parts Dealer). To execute the Commercial Plan (Spare Parts, Consumables & Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected independent service providers (ISP) and Spare Parts Dealers, and setting the necessary action plan to close the gap vs target To ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.) To define and implement the correct service network set-up (how many ISPs, how many technicians) to achieve the targeted Service KPIs (Csat, RCT, FVC) and secure the correct maintenance of the ISPs information database To audit frequently independent service providers (ISP) organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan; In cooperation with Quality & Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation. Relevant experience in a similar role, preferably in the same industry Degree in Business Administration or Economics will be considered as a plus Ability in negotiation, business mindset and in managing cross functional initiatives Very good communication and stakeholder management capabilities Fluency in Italian is a must have. Fluent English will be considered as a plus There are no barriers to where your career could take you. The annual gross base salary starts from €37,500.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici). Company Overview Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. For more information go to #

Service Area Manager

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Service Area Manager

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