Italian Speaking Customer Service for Cybersecurity Company
20 ore fa
Italian Speaking Customer Service for Cybersecurity Company - Work In Greece
Mercier Consultancy MD provided pay range
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Mercier Consultancy MD is proud to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This role is perfect for individuals who are passionate about technology and customer service. You will be responsible for assisting clients in navigating their cybersecurity needs while providing exceptional support in Italian.
Key Responsibilities Manage customer inquiries regarding cybersecurity products, services, and solutions via phone, email, and chat in Italian
Assist customers with troubleshooting issues and guide them through the resolution process
Document all interactions accurately in the CRM system for effective tracking and follow-up
Collaborate with technical teams to provide accurate customer support and meet client needs
Stay updated on the latest cybersecurity trends and product developments to better assist clients
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
Experience in customer service, preferably in the technology or cybersecurity sector
Familiarity with CRM software and other customer service tools is desirable
Willingness to work flexible hours, including evenings and weekends, as required
Competitive Monthly Salary
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
Entry level
Full-time
Customer Service
IT Services and IT Consulting
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