Senior Software Engineer

Senior Software Engineer – AI Integrations (Customer-Facing) Wonderful is transforming the way enterprises deliver customer support, blending cutting-edge AI with local market expertise. We’re scaling fast across Europe and beyond, with AI agents already live with enterprise clients in telecom, banking, and healthcare. This is your chance to be part of the team writing the playbook for a brand-new category. Role Overview We’re looking for a skilled and versatile Software Engineer to lead the integration of our AI platform into local customer environments. This is a highly hands-on, customer-facing role at the intersection of backend engineering and applied AI. Rather than building the core platform itself, you’ll focus on adapting, integrating, and customizing AI agents to fit real-world workflows. You’ll collaborate directly with customers, working end-to-end to ensure seamless onboarding, tailored functionality, and production-ready deployment of AI-powered solutions. We’re seeking someone who can move fast across the stack, thrives in ambiguous environments, and loves solving complex technical problems that make a real impact. Responsibilities Integrate our AI platform with customer systems, APIs, and workflows Design and implement backend services and data pipelines to support integrations Build, configure, and deploy AI agents tailored to specific customer use cases Collaborate directly with customers to understand requirements and deliver custom solutions Serve as a trusted technical contact for customer-facing teams Troubleshoot, debug, and optimize integrations in real-world environments Work closely with internal product and R&D teams to align customer needs with platform capabilities What We’re Looking For 4–5 years of software development experience, including production-grade backend systems Strong proficiency in TypeScript and Go Solid understanding of REST APIs, and modern web integration patterns Hands-on experience working with AI agents and integrating LLMs into real-world applications Comfortable navigating cloud environments and shipping fast across the stack Excellent communication skills and confidence working directly with customers Problem-solver mindset with a high degree of autonomy and adaptability Bonus Points Experience in early-stage startups or fast-paced product teams Familiarity with cloud infrastructure (AWS, GCP) and containerized deployments (Docker, Kubernetes) Understanding of vector databases, embedding models, or retrieval systems Why This Role Is Unique Blend deep technical work with meaningful customer interaction See your code used in production by real customers, often within days Work at the cutting edge of AI, building systems that combine software engineering with LLMs Join a lean team where your contributions are highly visible Employment type Other Job function Engineering and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Wonderful by 2x. Get notified about new Senior Software Engineer jobs in Milan, Lombardy, Italy . Additional roles SDE (SW Development Environment) Senior Engineer Automation Software Engineer -Team Leader Lead Engineer – AI & Personalization (Travel Things) - (Hybrid) Senior Business Developer - Commercial, Amazon Shipping Senior Space Systems Engineer - Project Technical Leader Senior Software Engineer, Back End Developer General Members Recruitment – September 2025 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr