Data Center Manager, Data Center Ops

Job ID: 3155982 | Amazon Data Services, Inc. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team operates 24/7 and the role will involve a night shift schedule that is subject to adjustment to meet operational demands. Responsibilities Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Develop career paths for employees and maintain updates in internal tools Recruit and train data technicians to ensure appropriate staffing levels Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics Rapidly learn or act as the subject matter expert across all aspects of data center operations Ensure all operational KPIs and metrics are measured and met Inspire and guide process improvements, technology innovation, and automation Manage Large Scale Events (outages) and act as the call leader Improve workflows and throughput for data center operations Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs Maintain the on-call schedule coordinating absences and vacations Commit to high quality and quantity of services and continuously improve customer experience Basic Qualifications - 2+ years of data center engineering or operations experience - 2+ years of experience managing people in a technical environment Preferred Qualifications 2+ years of computer hardware experience, including troubleshooting and repairing Experience in technical writing in a relevant field Certifications in a relevant field (CCENT, Network+, CCNA) Behavioral interviewing and hiring experience Ability to work on a flexible schedule including days, nights, and/or weekends Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Location and Compensation USA, MS, Canton - 70,700.00 - 123,600.00 USD annually Posted: October 15, 2025 (Updated 23 minutes ago) Posted: October 15, 2025 (Updated 23 minutes ago) Posted: July 31, 2025 (Updated about 2 hours ago) Posted: January 24, 2026 (Updated about 10 hours ago) Posted: January 5, 2026 (Updated about 15 hours ago) Share this job Important FAQs for current Government employees Before proceeding, please review the following FAQs #J-18808-Ljbffr