Technical Account Manager, French speaking

h3About Us: /h3 pProofpoint is a global leader in human
- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. /p h3How We Work: /h3 ul libBold /b in how we dream and innovate /li libResponsive /b to feedback, challenges and opportunities /li libAccountable /b for results and best in class outcomes /li libVisionary /b in future focused problem-solving /li libExceptional /b in execution and impact /li /ul pThe Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency. This is a senior, consultative role that operates at the intersection of technology and business strategy—engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments. /p pThe TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential. /p pSuccessful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level—combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience. /p h3Your Day-to-Day /h3 h3Strategic Advisory (~50%) /h3 ul lipDrive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment. /p /li lipServe as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer. /p /li lipAct as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations. /p /li lipArchitect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment. /p /li lipCoach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance. /p /li lipLead executive business reviews and strategic planning sessions, articulating security value in business terms. /p /li /ul h3Technical Operational (~50%) /h3 ul lipMaintain technical expertise across the Proofpoint platform—staying current on product capabilities, integrations, and roadmap. /p /li lipUnderstand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance. /p /li lipAct as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests. /p /li lipConduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment. /p /li lipProvide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business. /p /li lipAssist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress. /p /li lipConduct weekly status calls, monthly management calls, and periodic executive-level business reviews. /p /li /ul h3Qualifications: /h3 h3Strategic Business Competencies /h3 ul lipProven ability to drive measurable business outcomes for enterprise customers—translating technical capabilities into tangible security and business value. /p /li lipExecutive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders. /p /li lipStrategic risk assessment and advisory experience—ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively. /p /li lipStrong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success. /p /li lipExperience building and executing customer success and adoption strategies at scale. /p /li lipAbility to translate technical capabilities into business value narratives tailored to executive audiences. /p /li /ul h3Technical Foundation /h3 ul lipExtensive industry expe