Director Project Management

2 settimane fa

Palma Campania NA, Italia Four Seasons Hotels and Resorts A tempo pieno

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. It comes from our belief that life is richer when we truly connect to the people and the world around us. A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‐room hotel all within a 125‐acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‐day elegance, the resort includes residents‐only facilities and amenities, a luxury spa and state‐of‐the‐art well‐being / fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‐hole golf course, bowling and movie theater experiences, and an exclusive private club. The Director of Reservations oversees and manages the Reservations department staff, ensuring smooth operations, high performance, and exceptional service. Oversee the execution of policies and daily operations of the Reservations and Communications (ResComm) Department. Maintain reservation standards for rooms, dining, and spa, including conducting call observations and standards testing. Coordinate call testing with third‐party companies, including scheduling and expectations. Analyze call volume (ACD) reports, including abandonment rates, and take appropriate action. Maintain the phone system, addressing issues and training staff. Monitor no‐show collections and commission payments with Front Office and Accounting. Manage wake‐up calls and maintain records of pick‐ups, cancellations, and no‐shows. Support Revenue Management with OTB reporting, rate codes, and reservation conversion metrics. Provide ongoing training on room types, food and beverage offerings, and spa updates. Coordinate the annual Reservations Sales Training Program and ensure staff training on department systems and hotel information. Handle guest complaints and keep senior management informed of actions taken. Pre‐opening experience, project, and stakeholder management. Requires working knowledge of department operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Proficient in computer use (Knowledge of Opera, ACD and other Operating systems an asset). Excellent verbal skills in English, proficiency in another language is helpful. Pleasant telephone voice and manner. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts. Medical, Dental, Vision, and 401K with employer matching all starting at 30 days Visa Requirements US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L‐1 visa sponsorship. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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