ICT Customer Success Manager

Join Schneider Electric's high-impact Enterprise Customer Success Management team and help shape the future of digital infrastructure for some of our most valued clients across Europe. Di seguito troverà tutto ciò che deve sapere su questa opportunità e sui requisiti richiesti ai candidati. We're passionate about empowering our customers to unlock the full power of EcoStruxure IT—moving beyond monitoring to proactive, data-driven strategies that keep their operations resilient, efficient and ready for what's next. As an Enterprise Customer Success Manager, you'll be the trusted advisor and primary point of contact for a select portfolio of high-value EcoStruxure IT customers. From onboarding through every milestone of their journey, you'll ensure our clients achieve their goals, realize maximum value from our solutions, and are always a step ahead in a rapidly evolving digital landscape. Your expertise will help customers seamlessly adopt platforms like Data Center Expert, IT Advisor, NetBotz, and IT ExperT while you identify opportunities for growth, innovation and long-term partnership. Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization. Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs. Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert. Spot new opportunities for customer growth—whether it's e-learning, advanced services, cloud migration, or custom integrations—and connect clients with the right solutions. Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services. Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience. Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams. Collaborate across the organization—working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support. Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities. Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value. Identify customer case studies and recruit potential advocates to serve as references. Customer Success — intermediate level; ensuring clients achieve desired outcomes throughout their journey Customer Orientation — intermediate level; anticipating needs and delivering proactive support Customer Satisfaction — intermediate level; monitoring health metrics and addressing concerns before they escalate Customer Advocacy — intermediate level; championing client needs internally to drive product and service improvements Communication — developing level; articulating value and updates clearly to diverse stakeholders Customer Engagement — developing level; building rapport and maintaining consistent touchpoints Collaboration — developing level; partnering across teams to deliver seamless customer experiences Problem Solving — developing level; resolving issues quickly while maintaining customer trustWhat qualifications will make you successful? Bachelor's degree and at least 5 years' experience in the software industry, ideally supporting enterprise clientsStrong networking skills—you're comfortable troubleshooting connectivity (TCP/IP, SNMP, etc.) and navigating complex IT environmentsDeep familiarity with Schneider Electric solutions like Data Center Expert, IT Advisor, NetBotz, and IT Expert is a distinct advantageSolid understanding of data center systems—UPS, cooling, power distribution, and energy management—so you can speak your customers' languageCommercial acumen: you know how to uncover needs, identify expansion opportunities, and drive business growthCustomer-obsessed: you're committed to helping clients maximize the value of their EcoStruxure IT investment and become champions for our solutionsFluent in English, ready to support a diverse, international client baseA collaborative leader who thrives on teamwork and is eager to contribute to our shared success. If you're passionate about building strategic partnerships, solving complex challenges, and driving enterprise customer success, we want to hear from you. What's in it for me? Join a team that's passionate about delivering exceptional customer experiencesMake a direct impact on customer loyalty, retention, and business growthAccess ongoing learning and development to advance your career in customer successEnjoy flexible work options that prioritize bala