Service Advisor

3 settimane fa

Firenze, Italia Colehd A tempo pieno

Service Advisor

Location: Harley-Davidson–Florence, SC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.

Benefits:

  • 401K
  • Paid Vacation & Holidays
  • Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
  • Health Flexible Spending Account
  • Company Discounts
  • Opportunities for growth and professional development

Position Summary: Service Advisor

  • Become skilled at assessing Harley-Davidson motorcycles for repair, customization, performance and maintenance.
  • Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
  • Open & close all customer paid, warranty, and internal repair orders.
  • Strategically assign jobs to technicians based on skill level and project schedule.
  • Review work-in-progress to ensure quality and timeliness.
  • Handle all scheduling of customer appointments and follow up calls.
  • Perform cashier functions, as needed.
  • Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
  • Promote additional services by communication of service specials or additional work needed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications and Job Requirements:

  • Knowledge of Harley-Davidson motorcycle servicing is a major plus.
  • Technical repair education through Motorcycle Mechanics Institute or UTI is also a major plus.
  • Exceptional customer service skills and attention to detail are a necessity.
  • Past experience as a Service Advisor or Service Consultant is preferred.

An Equal Opportunity Employer.

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