Operational Support Specialist

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Operational Support Specialist (Corporate Support)
Posted on November 10, 2026

Locations
Showing 1 location

Corporate Office - Naples
Bonita Springs, FL, USA

On-site

Travel Required : Yes

Rate : $22 USD per hour

Employee

Full-Time

Requisition #: OPERA017271

Description
The Operational Support Specialist plays a critical role in shaping the resident and guest experience by supporting front desk operations, amenity oversight, access control, and issue resolution, while maintaining a visible leadership presence in high-traffic and common areas. Amenity operations are an integrated function of this role and are not a standalone position.

Key Responsibilities
Front-of-House & Guest Experience
Serve as the first point of contact for residents, guests, and visitors

Deliver a professional, welcoming, and service-oriented experience

Manage guest inquiries, concerns, and complaints with calm, effective resolution

Provide information regarding property rules, amenities, and services

Maintain a visible presence in lobbies, common areas, amenity spaces, and exterior zones

Escalate issues appropriately while maintaining guest confidence and safety

Operational & Amenity Support
Support multiple properties and shifts within a designated region

Perform and support various FOH functions, including Front Desk (non-overnight), Amenity Attendant, Administrative Assistant, and other front-facing operational roles

Oversee pool, beach, fitness, and other amenity areas to ensure cleanliness, safety, and operational readiness

Monitor vendor performance related to amenities and report concerns to management

Ensure amenities are properly maintained, stocked, organized, and guest-ready at all times

Assist with towel service, fitness area upkeep, seating organization, and general amenity presentation

Support special events, projects, and service enhancements at the amenity level

Safety, Access & Compliance
Monitor and control building access in accordance with security and credentialing procedures

Ensure compliance with Association Rules and Regulations

Observe and report safety hazards, incidents, or malfunctions immediately

Track guest interactions, incidents, and resolutions using company systems and logs

Qualifications & Skills
Strong interpersonal, communication, and customer service skills

Proven experience in hospitality, concierge, security, property management, or guest-facing roles preferred

Ability to remain professional and composed in high-pressure situations

Versatility to support multiple FOH and amenity-related functions

Strong situational awareness and problem-solving abilities

Basic reporting, documentation, and administrative skills

Ability to work collaboratively with on-site teams and leadership

Flexible availability, including evenings, weekends, and holidays

Ability to stand and walk for extended periods

Ability to work indoors and outdoors

Willingness to travel between KWPMC properties as operational needs require

Scope Clarification
This role is designed to provide integrated Front-of-House and Amenity operational support across properties. Responsibilities may vary by location and shift based on business needs.

Travel Required
Yes . Local Travel Between Properties

Qualifications

Skills
Required
Strong work ethic Intermediate

Oral and written Communication Intermediate

Behaviors
Required
Dedicated : Devoted to a task or purpose with loyalty or integrity

Enthusiastic : Shows intense and eager enjoyment and interest

Team Player : Works well as a member of a group

Motivations
Required
Ability to Make an Impact : Inspir