Italian-Speaking Customer Support Specialist | Relocate to Portugal
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As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution. You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.
Key Responsibilities
Handle incoming customer inquiries via phone, email, and chat
Deliver high-quality customer support for:
Deliveries
Warranties
Refunds
Provide inbound sales support by promoting products and identifying opportunities to increase customer value
Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems
Proactively update customers on case progress and resolutions to maximize satisfaction
Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs)
Collaborate with internal teams to deliver a seamless customer experience
Contribute to quarterly sales targets while maintaining outstanding service quality
Your Qualifications
We're looking for someone who has:
Native or fluent Italian (C1–C2 level)
Good command of English
Excellent communication and interpersonal skills
A customer-focused and solution-oriented mindset
Strong problem-solving abilities and the capacity to perform under pressure
Empathy, patience, and professionalism when handling customer concerns
Strong attention to detail and excellent follow-up skills
Confidence using multiple systems, tools, and CRM platforms
Previous customer service experience (preferred)
Ability to multitask in a fast-paced environment
What We Offer
On-site position in Lisbon or Porto, Portugal
Permanent accommodation as part of your package, and flight cost reimbursement
Benefits & Career Growth
Paid training and structured onboarding
Multicultural workplace with colleagues from 8 9+ nationalities
Dynamic, youthful company culture with genuine career development opportunities
International work environment supporting leading global brands in:
Technology
E-commerce
Telecommunications
Dedicated support from Workster throughout the recruitment process
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