Customer Support Specialist with Italian and English
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What We Offer
* Competitive salary package
* €7.63/day meal allowance
* Health insurance from Day 1
* Remote work based in Portugal
* Relocation support package
* Optional shared accommodation support for up to 12 months for international candidates (details discussed during interview process)
* Optional free Portuguese classes and other activities around Lisbon Responsibilities
* Provide support to customers via phone, email, and chat
* Assist users with product-related questions and technical issues
* Deliver high-quality customer service with empathy and professionalism
* Troubleshoot problems and find effective solutions
* Maintain accurate records of customer interactions Requirements
* Fluency in Italian and good English level
* Strong communication and problem-solving skills
* Customer-oriented mindset
* Tech-savvy and comfortable learning new systems
* Previous customer service experience is a plus Schedule
* Monday to Saturday (rotational shifts) or Monday to Friday
* 08:00 – 19:00
* 2 days off per week (Sunday + 1 rotational day) Schedules may vary depending on project available.
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