Customer Support Specialist

pCustomer Support Specialist Company: Boeing Distribution Services S.
R.
Boeing Global Services, Consumables Expendables (CE) Distribution Business is looking for a Customer Support Specialist for our office in Lonate Pozzolo (near Milano), Italy. In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service. /ph3Position Responsibilities /h3ulliInternal customer support for the sale of consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage /liliLooking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled /liliThe responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries /liliRegular communication with your customers about the status of their orders and coordinate any changes /liliMonitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement /liliBeing the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently /li /ulh3Basic Qualifications /h3ulli2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector /liliPrior experience within after sales or order resolution in a customer facing role /liliFluent Italian to communicate effectively with external customers and internal teams /liliIntermediate English skills to navigate our systems more easily /li /ulh3Preferred Qualifications /h3ulliProficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce /liliProficiency with the MS Office package, especially Excel /liliFamiliarity with working for an international customer base /liliAbility to work in a fast-paced environment across multiple time zones and manage competing priorities /liliEnjoyment of daily customer contact and working independently /li /ulpConflict of Interest: ph3What we can offer /h3ulliAnnual salary reviews /liliParticipation in Boeing's incentive programs /liliLunch Vouchers for each day worked /liliCross-functional and international collaboration around the globe /liliTailored training opportunities for your area of work /liliRelocation: Relocation assistance is not a negotiable benefit for this position. /li /ulpThis role is a CBA livello 3 contract. Pay is based upon candidate experience and qualifications, as well as market and business considerations. /ppSummary pay range: Candidates must have current legal authorization to work immediately in Italy. ppLanguage

Requirements:
Not Applicable /ppEducation: Not Applicable /ppSecurity Clearance: This position does not require a Security Clearance. /Employer will not sponsor applicants for employment visa status. /Not a Shift Worker (Italy) /ppYou can do work that enables all of humanity to take flight. Our teammates in more than 65 countries grow their careers across commercial airplanes, space, defense, sustainability and other areas. Here, you can contribute to what matters most in your career, in your community and around the world. Find answers to questions about applying, interviews, benefits, and more on FAQ page Boeing is committed to providing reasonable accommodations/adjustments to applicants with disabilities.