Japanese Guest Relations Officer

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalation to Guest Relations Manager when needed

Ensure compliance with health and quality standards

Requirements

Only for Japanese Expatriate

Minimum 2 years experience in the same position or related fields in the hospitality industry

Eloquent in English communication in both written and spoken

Experience in operating Hotel system is an advantage

Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable