Service Support Officer

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview
Our Services Support team is part of the International Motorola Solutions Business Operation Team covering the EMEA region. We are a professional team that delivers internal support to our Managed & Support Services Organization and to our customers.

Job Description
As a Service Support Officer , you will provide support to the local team and broader service team. The Service Support Officer will handle a wide range of services support-related tasks and be vital for the smooth running of our offices around EMEA. In this role, you will be expected to be an energetic professional who does not mind wearing multiple hats, as you will be confronted with the administrative challenges of supporting an office of diverse people.

You Will Be Responsible For
Services support tasks, including:

Executive admin support

Project reporting and updates

Team meeting & event coordination

Liaising with various Accounts Teams, to include Project Accounting, Accounts Payables, Account Receivables

Procurement for projects and non project equipment & Services, e.g. processing purchase orders and processing of invoices including 3rd party vendor, OMAR

Compilation of weekly project reporting

Working with other services teams and liaising closely with the contract team on renewals.

Oracle Project Management (OPM) project and resource set up and reporting

Owner/Creator of New Processes, for example S&S Projects, creation of Google Forms and associated Processes and Documentation

Assist with billing by preparing and sending invoices; maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested

Coordination of special requirements for new personnel including the allocation of office accommodation, computer systems, office and mobile telephones and the scheduling of induction training courses

Providing country support and support on specific customer contracts

Provide an efficient administrative support service which may include the preparation of presentation materials, proposals, quotations, tender documents, agreements and general correspondence

Basic Requirements
Desirable
Education and Qualifications

Bachelor Degree in any Principal

Italian native speaker

Fluent English (spoken and written)

It will also be beneficial (not mandatory) if you have:

Experience in office administration, help desk, customer service or related field

Experience with Oracle system would be a plus

Essential
Experience and Skills

Experience in a supporting role to a project delivery environment for a service provider or the corporate sector

1 – 3+ years' experience

Demonstrable in-depth expertise with:

Executive admin support

Providing assistance to Project Managers

Document management and control

Preparation of project status reports

Taking and preparing meeting minutes

MS Office product suite

Google Suite

Excellent documentation skills, i.e. the ability to prepare written information accurately, clearly, effectively, and succinctly for various target audiences, including business, enter