Information Technology Service Management Specialist

2 settimane fa


Italia BaxEnergy A tempo pieno

Due to the growth of our team, Intellisync is looking for an ITSM Specialist with strong knowledge of IT Service Management (ITSM) processes and advanced expertise in ITSM platforms — particularly BMC Helix. The ideal candidate has proven experience in configuring, customizing, and managing ITSM platforms to support the implementation and optimization of processes such as Incident, Request, Change, Problem, and IT Asset Management. You will collaborate with customer IT teams to ensure that implemented solutions are aligned with ITIL best practices and business objectives. Responsibilities • Configure, customize, and administer the customer's ITSM platform to support ITSM processes • Manage the implementation of ITSM modules, including Incident, Problem, Change, Asset, and Request Management • Analyze business requirements and translate them into technical solutions on the ITSM platform • Provide technical support and troubleshooting • Collaborate with IT teams and stakeholders to improve and optimize business processes • Ensure all implementations adhere to ITIL best practices • Monitor and optimize system performance Qualifications You will receive a positive evaluation if you have: • 2–3 years of experience with BMC Helix (formerly Remedy) or other ITSM solutions • Strong knowledge of ITSM processes and ITIL best practices • Ability to configure and customize ITSM modules on BMC Helix • Experience in troubleshooting and supporting ITSM platforms • Skills in integrating ITSM platforms with other enterprise systems • Excellent communication skills and teamwork ability • Customer-oriented communication style • ITIL and/or BMC Helix certifications (preferred) Soft Skills (Versione aggiornata e coerente con il ruolo) • Strong analytical and problem-solving skills • Effective communication and teamwork attitude • Customer-focused mindset • Ability to manage priorities and meet deadlines • Proactive approach and attention to detail • Flexibility in dynamic and evolving environments What We Offer • Inclusive, supportive, and people-oriented workspaces surrounded by green areas • Extensive learning opportunities and a flexible career path • Hybrid working model (3 days on site + 2 days remote)



  • Italia Allianz Technology A tempo pieno 39.000 € - 60.000 € all'ano

    The ISO has overall responsibility for the effective implementation and maintenance of the Information Security Management System (ISMS) within Allianz Technology. Furthermore, the ISO oversees the fulfilment of Information Security requirements in all services provided by Allianz Technology as shared service provider to its customers.  What you doEach...


  • Italia WUERTH ELEKTRONIK STELVIO KONTEK S.P.A. A tempo pieno

    Wuerth Elektronik Stelvio Kontek S.p.A., appartenente al Gruppo Wuerth Elektronik, è un'azienda produttiva operante nel mercato delle connessioni, dei morsetti, portafusibili e della componentistica elettromeccanica. Per la nostra sede di Oggiono (LC) ricerchiamo un/una: IT JUNIOR SPECIALIST Descrizione e caratteristiche della posizione, ruolo e...


  • Italia WUERTH ELEKTRONIK STELVIO KONTEK S.P.A. A tempo pieno

    Wuerth Elektronik Stelvio Kontek S.p.A., appartenente al Gruppo Wuerth Elektronik, è un'azienda produttiva operante nel mercato delle connessioni, dei morsetti, portafusibili e della componentistica elettromeccanica. Per la nostra sede di Oggiono (LC) ricerchiamo un/una: IT JUNIOR SPECIALIST Descrizione e caratteristiche della posizione, ruolo e...


  • Italia Allianz A tempo pieno 60.000 € - 120.000 € all'ano

    About the Job As a Local Information Security Officer (ISO) at Allianz Technology Thailand, you will play a crucial role in driving the implementation and evolution of the Allianz SE Group and Technology Information Security Framework and related guidelines. You will ensure compliance with the IS framework by providing control assurance for services offered...


  • Italia L.A. Care Health Plan A tempo pieno 100.000 € - 120.000 € all'ano

    Salary Range:  $135, Min.) - $175, Mid.) - $216, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members...


  • Italia EUROTRANSPHARMA A tempo pieno

    We are the game changer in pharmaceutical transportation across Europe , driven by passion for excellence and sustainability. At our offices in Caserta/ Naples area (Italy) we are currently seeking for a dynamic and talented IT MANAGER To be responsible and accountable for the smooth running of our computer systems and TMS within the limits...


  • Italia Allianz A tempo pieno 60.000 € - 120.000 € all'ano

    The Allianz Group Information Security Function is responsible for ensuring that Information Security and Cyber Risks, which could potentially impact the successful delivery of Allianz business objectives, are identified and appropriately managed. It ensures that Allianz  is adequately protected in accordance with legal and regulatory requirements....


  • Italia Allianz A tempo pieno 60.000 € - 120.000 € all'ano

    Job PurposeWe are looking for an Information Security Senior Specialist who will support and establish the implementation of the organization's Information Security Framework, ensuring compliance with Information Security and Regulatory Requirements. This person will promote awareness of Information Security across the organization and will monitor the...


  • Italia Allianz A tempo pieno 18.191 € - 80.000 € all'ano

    About the Job Corporate Information Security (CIS) is the core department and central driver for Information Security Governance in Allianz Technology SE. The division is tasked to continue evolving a strong security organization, establishing global security solutions and countermeasures, and overseeing the effectiveness and guiding the implementation of...


  • Italia Trace One A tempo pieno

    Context: As IT PROJECT MANAGER you will be a member of the Professional Services team at Trace One. You will be responsible for the successful execution and delivery of application maintenance services on Trace One’s manufacturing PLM solution. You have a background and experience in project management, with focus and expertise on application...