Software Customer Support Agent

11 ore fa
Milano, Provincia di Milano; Lombardia, Italia Randstad Enterprise Tempo pieno
Customer Order Management Specialist – 1-year Temporary Contract As Randstad Enterprise, for one of our Clients, we are looking for a Customer Order Specialist in a Temporary contract for 1 year to join the Team in Italy. Responsibilities Enter, monitor and update orders within SAP. Manage the entire Order-to-Deliver (O2D) process, from order receipt through customer delivery. Monitor product availability and delivery schedules. Coordinate with warehouses, carriers, and internal functions involved in the process. Maintain ongoing communication with customers. Support reporting activities and service KPI monitoring. Contribute to continuous process improvement initiatives. Requirements Previous experience in Order Management roles, including the operational management of the end-to-end order lifecycle. Excellent knowledge of SAP, specifically Sales & Distribution (SD) module. Fluent Italian and English, both written and spoken. Good knowledge of the Microsoft Office suite, particularly Excel. Preferred skills and experiences Experience in multinational companies or structured business environments. Knowledge of logistics and distribution processes. Familiarity with KPIs and service performance metrics. Strong customer focus, excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams. High level of accuracy, proactivity, and organizational skills, with the ability to work independently, manage multiple priorities, and perform effectively under pressure while meeting deadlines.

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