Operations Center Support Coordinator

MyLime is an international technology company specializing in Digital Product Passports (DPP), digital identities, product traceability and blockchain-based solutions. We work with leading brands across automotive, mobility, fashion, luxury and industrial sectors, connecting physical products with innovative digital experiences. Following our international expansion and a new phase of growth, we are strengthening our organization and looking for an ambitious Business Operations Manager to help build and scale the company. We are looking for an entrepreneurial, ambitious and highly execution-oriented professional who wants to take ownership of business operations and grow alongside the company. This is not a traditional project management or administrative role. Working directly with the CEO, you will be responsible for ensuring that teams, projects and business processes run efficiently, priorities are executed and operational challenges are resolved. We are particularly interested in people who have experienced the challenges of building or scaling a startup and understand what it takes to make a business work. Business Operations & Execution Coordinate daily operations across Sales, Product, Technology, Finance and external partners. Monitor projects, client onboarding, implementations and deliverables. Improve internal processes, accountability and cross-functional collaboration. Ensure business continuity and effective execution when the CEO is traveling internationally. Sales Operations & BDR Management Coordinate and support our Business Development Representatives and international sales activities. Monitor commercial pipelines, lead generation, follow-ups and sales performance. Establish clear sales KPIs, reporting systems and accountability. Improve CRM adoption, lead qualification and opportunity management. Support the optimization and scalability of business development processes. Ensure effective coordination between Sales, Marketing and Product teams. AI, Automation & Process Optimization Implement and optimize internal management tools, dashboards, CRM workflows and AI-powered solutions. Standardize processes across commercial, operational and administrative functions. Ensure reliable visibility into company activities, projects and performance. Drive continuous operational improvement. Coordinate with Finance and Administration to ensure alignment between contracts, project milestones, invoicing and collections. Support management reporting and financial planning through accurate operational information. Coordinate activities across teams, ensuring clear priorities and individual accountability. Support onboarding and the integration of new team members. Improve internal communication, workflows and organizational effectiveness. Identify resource gaps and support organizational development. CEO Collaboration & Strategic Execution Work directly with the CEO to translate strategic objectives into concrete operational initiatives. Provide concise reporting on company performance, critical issues and proposed solutions. Ensure that decisions turn into actions and measurable results. 3–6+ years of experience in Business Operations, Startup Operations, Sales Operations, General Management or related roles. ~ Previous experience in a startup, scaleup or fast-growing technology company. ~ Experience working closely with founders, CEOs or senior leadership. ~ Strong understanding of business processes, commercial operations and organizational management. ~ Proven ability to coordinate teams, projects and cross-functional activities. ~ Experience with CRM platforms, business dashboards, project management tools and AI-powered automation. ~ Fluent Italian and professional English. ~ Experience as a Founder, Co-Founder, Founder’s Associate, Chief of Staff, Startup Operations Manager or Sales Operations Lead is particularly appreciated. Can manage complexity without losing focus. Brings solutions rather than simply reporting problems. We don’t need someone who tells us what should be done. Direct collaboration with the CEO and leadership team. A central role in building and scaling an international technology company. Exposure to international clients, business operations and strategic initiatives. The opportunity to shape processes, teams and organizational development. A potential growth path toward Head of Operations and COO responsibilities, based on performance and company needs. An office-first working environment in Cremona, with flexibility for remote work and international business requirements. Competitive compensation based on experience, with potential performance-based incentives