Italian-Speaking Customer Support Agent I Onsite

1 giorno fa

Provincia di Siracusa, Sicilia, Italia WW Talents Tempo pieno

Whether you are already living in Portugal or considering relocating from abroad , this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE: Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day

COMPENSATION :

  • €1,000 gross/month paid over 14 salaries
  • €7.63 food allowance per working day
  • Welcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
  • Accommodation support (details are below)

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

  • Provide professional customer support through verbal and written communication
  • Handle customer inquiries, requests, and complaints
  • Identify customer needs and provide appropriate solutions
  • Support more than one market when required
  • Manage and retain large amounts of product and process information
  • Troubleshoot customer issues and follow established procedures
  • Handle disputes and sensitive situations professionally
  • Prioritize tasks effectively and work with strong attention to detail
  • Demonstrate active listening and empathy in every customer interaction
  • Maintain a high level of service quality in a fast-paced environment

Requirements

  • Fluent verbal and written communication in Italian
  • C1 level of English
  • Strong customer service and communication skills
  • Excellent problem-solving and prioritization abilities
  • Ability to learn, retain, and manage large amounts of information
  • Strong attention to detail and organizational skills
  • Ability to remain calm and professional under pressure
  • Strong empathy and active listening skills
  • Comfortable working in a 24/7 rotational environment
  • Ability to support multiple markets simultaneously

Relocation Support

Candidates relocating from outside Portugal can benefit from:

  • Accommodation support available in a shared residence, with a convenient contribution deducted from salary.
  • Accommodation details will be discussed during the interview process
  • No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.

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