Front Office Agent

4 settimane fa

Roma, Italia Belmond Management Limited A tempo pieno

As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Reports to Front Office Manager
Primary Responsibilities Include: Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs
Create memorable and tailored experiences for all guests following Belmond standards
Coordinate guest services, working with local partners to ensure consistency in the level of service
Anticipate Guests’ needs and handle Guests’ complaints
Cross sell hotel services and venues
Handle reservation inquiries and relative requests
Support the team with Concierge emails, PBX, chat
Consistently meet or exceed defined performance expectations as per management’s goals ensuring all guest satisfaction
Requirements What You Bring: Excellent communicational skills, both with Guests and co-workers/colleagues. Skilled at engaging audience.
Detail and guest care oriented
Fluent in English and Italian
Possess a courteous and professional telephone manner
At least 2 years of experience in the same role, preferably in luxury hotels
Preferred knowledge of LQA and Forbes standards
Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required
What We Offer: At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Seasonal Labor contract according to C.C.N.L. Settore Turismo
Complimentary nights worldwide as per Belmond Discovering policy
Career opportunities within Belmond
Complimentary meals on duty
Uniforms dry cleaning
Lodging and residence cleaning for non-residents
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today
About Us Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.
“ With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional ”
The Belmond & LVMH Family
Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

#J-18808-Ljbffr

  • Front Office Agent

    3 settimane fa

    Roma, Italia Regal S.r.l. A tempo pieno

    Siamo alla ricerca di una figura di Front Office Agent. La risorsa si occuperà prevalentemente di: - gestire il cliente al check in e check out - controllare e gestire clienti VIP - preparare ed emettere un conto e gestire i diversi tipi di pagamento - svolgere tutte le altre attività connesse alla mansione ed al reparto Front Office Requisiti...

  • Front Office Agent

    3 settimane fa

    Roma, Italia The Spring House Hotel Rome Vatican A tempo pieno

    The Spring House Hotel Rome Vatican, Tapestry Collection by Hilton is recruiting a highly motivated and experienced Front Office Agent to join our team. As a Front Office Agent, you will be responsible for handling front office daily operations, including check in/check out reservations, providing excellent customer service, and assisting guests with any...

  • Front Office Agent

    3 settimane fa

    Roma, Italia The Spring House Hotel Rome Vatican A tempo pieno

    Azienda: The Spring House Hotel Rome Vatican The Spring House Hotel Rome Vatican , Tapestry Collection by Hilton is recruiting a highly motivated and experienced Front Office Agent to join our team. As a Front Office Agent, you will be responsible for handling front office daily operations, including check in/check out reservations, providing excellent...

  • Front Office Agent

    4 settimane fa

    Roma, Italia Hilton A tempo pieno

    Front Office Agent A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide...

  • Front Office Agent Turnante

    4 settimane fa

    Roma, Italia Millennium Grand Hotel Palace A tempo pieno

    Il **Grand Hotel Palace**, hotel 5* nel centro di Roma cerca Front Office agent turnante. La risorsa si occuperà di effettuare check in e check out, di gestire il front office e di accogliere gli ospiti; svolgerà attività di gestione della posta elettronica e di corrispondenza telefonica, anche in lingua straniera. - ha maturato esperienza come front...

  • Front Office Agent Turnante

    4 settimane fa

    Roma, Italia Millennium Grand Hotel Palace A tempo pieno

    Il **Grand Hotel Palace**, hotel 5* nel centro di Roma cerca Front Office agent turnante. La risorsa si occuperà di effettuare check in e check out, di gestire il front office e di accogliere gli ospiti; svolgerà attività di gestione della posta elettronica e di corrispondenza telefonica, anche in lingua straniera. - ha maturato esperienza come front...

  • Front Office Agent

    3 settimane fa

    Roma, Italia Hilton A tempo pieno

    A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent...

  • Front Office Agent

    1 settimana fa

    Roma, Italia Aleph Rome, Curio Collection by Hilton A tempo pieno

    A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent...

  • Front Office Agent

    3 settimane fa

    Roma, Italia TN Italy A tempo pieno

    A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.What will I be doing?As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer...

  • Front Office Agent

    2 settimane fa

    Roma, Italia Regal S.r.l. A tempo pieno

    Per un Boutique Hotel di Catena Internazionale ricerchiamo Front Office Agent; si richiedono: - esperienza di almeno 2 anni nel ruolo svolto in contesti similari, preferibilmente di catena; - conoscenze informatiche per l’utilizzo degli strumenti informatici operativi (PMS Opera, Outlook) - ottima conoscenza della lingua inglese (la conoscenza di una...

  • Front Office Agent

    7 giorni fa

    Roma, Italia Hilton A tempo pieno

    Front Office Agent( Job Number: HOT0AMEY) Work Locations :Aleph Rome - CurioVia di San Basilio, 15Rome187 A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing? As Front Office Agent, you will assist in...

  • Front Office Agent

    4 settimane fa

    Roma, Italia Shedir Collection A tempo pieno

    La Shedir Collection per una delle sue recenti aperture, **Palazzo Roma,** è alla ricerca di un Front Office Agent turnante per inserimento nel team esistente. Palazzo Roma, parte di Leading Hotels of the World, consta di 38 camere tutte rifinite nei minimi dettagli, e punta ad affermarsi sul mercato romano vista la storicità ed unicità degli arredi e...

  • Front Office Agent

    4 settimane fa

    Roma, Italia Le Meriden Hotel A tempo pieno

    **Front Office Agent** Per la nostra struttura Le MERIDIEN VISCONTI ROME gruppo MARRIOTT, siamo alla ricerca della posizione di **Front Office Agent.** **Si richiede**: - specifica esperienza pluriennale e conoscenza nell’ambito del mercato alberghiero 4 e 5 stelle; - disponibilità a lavorare su turni, nei fine settimana e su turnazione periodica...

  • Front Office Agent a Roma

    7 giorni fa

    Roma, Italia Singer Palace Hotel A tempo pieno

    **Singer Palace Hotel** 5** in centro a** Roma** ricerca: **Front Office Agent

  • Front Office

    4 giorni fa

    Roma, Italia Regal S.r.l. - The Regency Rome A tempo pieno

    Siamo alla ricerca di una figura di Concierge & Front Office Agent. La risorsa si occuperà prevalentemente di: - gestire il cliente al check in e check out - controllare e gestire clienti VIP - preparare ed emettere un conto e gestire i diversi tipi di pagamento - svolgere tutte le altre attività connesse alla mansione ed al reparto Front...

  • Front Office Agent a Roma

    3 settimane fa

    Roma, Italia Barceló Hotel Group A tempo pieno

    **Barceló Hotel Group**, per le strutture di **Roma**, ricerca le seguenti figure professionali: **Front Office Agent** La figura avrà compiti di accoglienza clienti, gestione front office e centralino, rispettando gli standard di Barceló Hotel Group. **Si richiede**: - Disponibilità immediata; - Esperienza almeno biennale in hotel 4*; - Ottima...

  • Front Office Agent

    4 settimane fa

    Roma, Italia Best Western Italia S.c.p.a. A tempo pieno

    La Europe Hotels Srl ha sede a Roma ed ha attività nelle seguenti strutture alberghiere: Best Western Globus Hotel (3 stelle), situato nelle immediate vicinanze del Policlinico Umberto Primo e dell'Università degli Studi di Roma La Sapienza. Suite Sistina for Brave Lovers, suite ubicate nell’esclusivo contesto di Trinità dei Monti nel cuore di...

  • Front Office Agent a Roma

    2 settimane fa

    Roma, Italia Grand Hotel Palace A tempo pieno

    Il **Grand Hotel Palace**, Hotel 5* nel centro di **Roma** cerca **Front Office Agent**. La risorsa selezionata si occuperà di effettuare check in e check out, di gestire il front office e di accogliere gli ospiti; svolgerà attività di gestione della posta elettronica e di corrispondenza telefonica, anche in lingua straniera. La risorsa ideale ha...

  • Front Office Agent

    4 settimane fa

    Roma, Italia LCG World A tempo pieno

    Per struttura ricettiva di prossima apertura siamo alla ricerca di Front Office Agent. La risorsa si occuperà prevalentemente di: - gestire il cliente al check in e check out - controllare e gestire clienti VIP - preparare ed emettere un conto e gestire i diversi tipi di pagamento - svolgere tutte le altre attività connesse alla mansione ed al reparto...

  • Front Office Agent

    3 settimane fa

    Roma, Italia Ho Collection A tempo pieno

    **Informazioni sull’offerta di lavoro** FRONT OFFICE AGENT L'Hotel Delfino di Taranto, hotel a 4 stelle, è alla ricerca di un/una Front Office Agent Cerchiamo una persona che abbia voglia di sperimentare e sviluppare le proprie competenze all’interno di un team dinamico e innovativo. - **Responsabilità**:_ - Accoglienza del cliente - Gestione...